Saesaem Jeong
Kuala Lumpur, Malaysia
Summary
My first job was working as a registrar at the university where I could learn and overall of administration, documentation, organizing the structure on a daily basis. I worked with 15 faculty members from the US and served 200 students from 30 different countries at law school and these gave me the skill of understanding different cultures. Since the job not only covered the academic affairs, I had chances to arrange the visitors and guests at school, events, meetings and conferences, which gave me the sense of working in different settings.
And, I have 8 years of experience working as managing director of the company in F&B business in Rwanda. The business has been successful having average 200 customers visiting every day. During the weekend and holidays, an average of 500 guests visited our shop. I focus on quality control and consistency of our products and services, also worked as public relation in aspects of sale which are the keys to a sustainable business.
I used to work with 65 employees in production, administration and customer service. This is a great asset in my career that I have learned how to manage those staff, assign the jobs and control their quality of work. I was engaged in all hiring process, review of the applications, interviewing, and closely supervising employees.
I am good at adopting unexpected circumstances and accommodating myself with flexibility. Especially, experience of working in Africa, made me to someone who can deal with problems, which sometimes doesn’t make sense; and expanded my understanding of human beings.
Overview
18
18
years of professional experience
Work History
Agent- Customer Experience Specialist
Concentrix+Webhelp
03.2024 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Resolved customers' issues related to online purchases.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Work as senior agent assisting team leader and supervising agents to enhance their capacity.
Agent - Customer Experience Specialist
Ubase - Webhelp
5 2023 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service
- Resolved customers' issues related to online purchases
- Investigated customer complaints and escalated issues to address critical requests.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Director of External Affairs
Beaulah International LTD
11.2018 - 02.2023
- Taught in-house employees strategies for successful internal and external communications
- Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize effectiveness of marketing strategies.
- Actively met with business partners to create the environment to boost up sales of the company and also the margin
- Aiming for collaboration with related to Government and private sector to meet the qualification as solid investor.
Managing Director
Rz Manna Ltd
11.2014 - 10.2018
- Monitored office workflow and administrative processes to keep operations running smoothly
- Overviewed operations and provided corrective feedback to achieve doable and long-term goals
- Led change and transformation across business areas to deliver benefits and align company resources
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Registrar
Handong Global University
03.2006 - 10.2014
- Updated computer system with latest information to keep records current and accurate
- Assisted in development and implementation of faculty development plans
- Devised programs to promote diversity and inclusion among staff, faculty, and students from 30 different countries
- Engaged project related to the fundraising and its distribution to manage effectively the income from the doner
Education
Master of Arts - Language Interpretation And Translation
Handong Global University
Pohang, South Korea08.2007
Bachelor of Arts - Mission Language
Asian Center For Theological Studies And Mission
Gyunggido, South KoreaSkills
Microsoft Office - Word, Excel, Power Point, Publisher
Languages
Korean
Native language
English
Proficient
C2
Timeline
Agent- Customer Experience Specialist
Concentrix+Webhelp
03.2024 - Current
Director of External Affairs
Beaulah International LTD
11.2018 - 02.2023
Managing Director
Rz Manna Ltd
11.2014 - 10.2018
Registrar
Handong Global University
03.2006 - 10.2014
Agent - Customer Experience Specialist
Ubase - Webhelp
5 2023 - Current
Master of Arts - Language Interpretation And Translation
Handong Global University
Bachelor of Arts - Mission Language
Asian Center For Theological Studies And Mission
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