Microsoft Azure
Sabtain Syed
Customer Success Manager
Kuala Lumpur
Summary
Strategic and client-focused AI Advisor with a strong consulting mindset, delivering impactful solutions across the Microsoft Azure ecosystem. Proven track record in guiding enterprise clients through digital transformation journeys, with deep expertise in Azure AI services, App Services, and cloud architecture. Adept at translating complex technical concepts into actionable business outcomes, driving stakeholder alignment, and fostering long-term client relationships.
Overview
15
15
years of professional experience
12
12
Certifications
Work History
Customer Success Manager - Azure AI & App Services
Accenture Technology Solutions
09.2024 - Current
- Client Onboarding & Enablement: Led onboarding and product setup for enterprise clients across APAC, ensuring seamless adoption and early value realization through tailored guidance and demos.
- Strategic Advisory & Architecture Design: Provided consultative guidance on Azure architecture, cost optimization, and integration with tools like Datadog—aligning technical solutions with business goals.
- AI Evangelism & Innovation: Delivered industry & usecase specific demos of Azure AI tools (e.g., GPT-4, Document Intelligence), accelerating MVP development and driving innovation in sectors such as insurance, retail, and geoscience.
- Account Management & Growth Strategy: Managed a portfolio of key accounts, conducted regular strategic reviews, and co-developed growth plans—resulting in high satisfaction, retention, and expansion.
- Customer Feedback & Product Evolution: Analyzed client feedback and escalated friction points, directly influencing enhancements in Azure platform usability and service offerings.
- Client Satisfaction & Loyalty: Proactively addressed client concerns with tailored solutions, strengthening relationships and increasing customer loyalty through consistent, high-touch support.
- Operational Excellence: Maintained detailed activity logs, submitted VOCs, and authored internal documentation to support performance tracking, reporting, and continuous improvement.
- Cross-Functional Collaboration: Worked closely with internal teams and leadership to deliver cohesive, responsive, and scalable client solutions.
- Mentorship & Capability Building: Provided mentorship and technical guidance to colleagues and clients, resolving blockers and enhancing Azure proficiency across teams.
Territory Sales Representative
Webhelp Malaysia - Microsoft ANZ
08.2022 - 12.2023
- Client & Partner Engagement: Built and nurtured strategic relationships with key clients and partners, driving long-term business growth, seamless renewals, and collaborative solution delivery.
- Sales Enablement & Opportunity Acceleration: Enabled SMB Tele-Sales teams by aligning partners to support cloud adoption, cross-sell/upsell motions, and opportunity closures across Azure, M365, and D365.
- Renewals & Portfolio Expansion: Identified renewal opportunities, analyzed customer portfolios, and proposed tailored solutions—boosting retention and revenue through partner-aligned execution.
- Stakeholder Outreach & Technical Evangelism: Led 20–30 daily stakeholder engagements, delivered solution demos with partners and specialists, and promoted Microsoft cloud offerings to uncover new business.
- Data-Driven Sales Strategy: Applied analytics to identify high-value opportunities and align with GTM strategies using tools like Block64, driving cross-sell and upsell across cloud portfolios.
- Forecasting & Operational Excellence: Produced accurate sales forecasts, streamlined territory management, and resolved revenue recognition issues in collaboration with BI teams.
- Partner Ecosystem Development: Onboarded new partners, optimized referral setup via Partner Centre, and conducted bi-weekly syncs to track pipeline, gather feedback, and resolve escalations.
- Team Leadership & Enablement: Trained and coached new hires, fostering a high-performance culture and consistently exceeding KPIs through proactive issue resolution and peer support.
- Streamlined territory management process, resulting in more efficient time allocation for account visits.
Business Development Representative
SoftwareOne Malaysia
07.2018 - 08.2022
- Strategic Sales & Cloud Enablement: Partnered with Key Account Managers to identify strategic opportunities, drive cloud adoption, and accelerate software solution sales using market insights and customer feedback.
- Cloud Architecture & Activation: Collaborated with technical teams and clients to design cloud strategies, estimate costs, optimize resources, and activate services—ensuring alignment with business goals.
- Renewals & Contract Management: Managed renewals across Microsoft EA, EAS, MPSA, Select Plus, and other publishers (Adobe, VMware, Trend Micro, etc.), ensuring compliance, timely renewals, and optimized contract terms.
- Stakeholder Coordination & Billing Operations: Liaised with procurement, IT, and end users, as well as publishers and distributors, to streamline renewals and administer monthly/annual billing for licenses, services, and cloud consumption.
- Cloud Cost Optimization & Reserved Instances: Oversaw cloud consumption and billing, optimizing costs and managing Reserved Instances for AWS and Azure workloads.
- Solution Selling & Technical Demos: Drove sales of Backup, Security, and Migration services; delivered tailored demos and presentations to clients, leveraging publisher and distributor support to maximize impact.
- Client-Centric Sales Execution: Engaged stakeholders to understand needs, guide sourcing and quoting, and deliver tailored licensing and service solutions aligned with organizational objectives.
- End-to-End Sales Operations: Managed the full sales cycle—from quoting and taxation to PO processing, invoicing, and post-sales support—ensuring accuracy and customer satisfaction.
- Account Management & APAC Portfolio: Managed key accounts across APAC (e.g., CIMB, Allianz, AIA, DKSH, Knauf), delivering consistent service and cultivating long-term relationships.
- Sales Reporting & Revenue Growth: Analyzed weekly sales reports, implemented corrective actions, and generated new leads to drive revenue and profitability.
- Process Improvement & Autonomy: Streamlined territory management for efficient account coverage, independently handled office operations, and thrived in a fast-paced startup environment.
Entrepreneur
Genopets, JawlinerMY and Student Recruitment
03.2017 - Current
- Executive Partnership & Market Expansion: Served as Jawliner’s executive business partner in Asia, launching and managing an e-commerce platform while overseeing marketing, packaging, and logistics to drive brand growth.
- International Student Recruitment & University Relations: Recruited students from multiple countries to top Malaysian universities (e.g., INTI, Nilai, UCSI, SEGI), and managed institutional partnerships to ensure smooth collaboration and enrollment success.
- Strategic Marketing & Business Planning: Developed and executed marketing strategies and business plans focused on ROI, revenue growth, and operational efficiency across diverse projects and industries.
- Operational Leadership & Problem Solving: Resolved operational challenges through research and rapid decision-making, maintaining business continuity and stakeholder satisfaction.
- Crypto Operations Management: Led a team of 8 in a “Move to Earn” crypto project via Discord, managing daily harvesting of KI tokens and optimizing Habitat performance for operational efficiency.
Intern
Nilai University Malaysia - Marketing Department
10.2016 - 02.2017
- Student Experience & Lifecycle Management: Oversaw the full student journey—from recruitment and registration to onboarding, campus tours, and counseling—ensuring a seamless and supportive experience.
- Marketing & Outreach: Led social media campaigns to promote the university brand and boost student enrollment; managed telemarketing and agent teams to expand market reach.
- Market Research & Strategy: Conducted education industry research to inform recruitment strategies and enhance targeting effectiveness.
- Operations & Team Leadership: Organized schedules, workflows, and shift coverage to meet business needs; conducted performance evaluations and provided coaching to drive team success.
- Inventory & Process Management: Maintained inventory accuracy through regular stock audits and discrepancy resolution, supporting operational efficiency.
- Training & Customer Service: Mentored and trained staff to meet daily targets; resolved student and customer inquiries with effective communication and timely escalation.
Assistant Manager
Bhagoos Group - Konkola Hypermarket
11.2010 - 11.2011
- Retail Operations & Team Leadership: Managed daily operations across retail outlets, overseeing staff performance, scheduling, and customer service to ensure smooth and efficient store functioning.
- Import & Inventory Management: Handled import logistics, POS setup, pricing, barcoding, and consignment tracking; maintained inventory accuracy through regular stock audits and reconciliation.
- Supplier & Financial Coordination: Facilitated timely payments to local and international suppliers, ensuring accuracy and compliance with financial agreements.
- Multi-Store Management & Business Strategy: Gained hands-on experience managing multiple retail locations, including HR, payroll, and sales strategy execution to drive business performance.
- Performance Coaching & Staff Development: Conducted regular performance reviews, mentored team members, and motivated staff to meet daily targets through hands-on leadership.
- Customer Experience & Issue Resolution: Resolved customer inquiries and complaints with effective communication and escalation, ensuring satisfaction and loyalty.
Education
MBA -
INTI International University, Malaysia | Universi
Nilai 04.2001 -
Bachelor of Science - Biotechnology
Nilai University, Malaysia
Nilai 04.2001 -
Skills
Strategic & Consulting Skills
Client Onboarding & Enablement
Strategic Account Management
Stakeholder Engagement & Communication
Business Process Analysis
Growth Strategy Development
Customer Success & Retention
Cross-Functional Collaboration
Workshop Facilitation & Executive Presentations
Problem Solving & Root Cause Analysis
Change Management Support
Cloud & Technical Expertise
Microsoft Azure Architecture & Deployment
Azure AI Services (GPT-4, Document Intelligence, AI Foundry)
App Services & Cloud Cost Optimization
Integration with Monitoring Tools (eg, Datadog)
MVP Development & Innovation Acceleration
Technical Advisory & Solution Design
Operational & Analytical Strengths
Operational Reporting & KPI Tracking
Voice of Customer (VOC) Analysis
Product Feedback & Continuous Improvement
Documentation & Knowledge Management
Agile & Iterative Delivery Support
Certification
Data Engineering on Microsoft Azure: Databrick Processing
Software
AWS & GCP
Dynamics 365
Power BI
Azure AI Search
Azure OpenAI Service
Microsoft Office Suite
Timeline
Data Engineering on Microsoft Azure: Databrick Processing
05-2025
Microsoft Applied Skills: Create an intelligent document processing solution with Azure AI Document Intelligence
10-2024
Turning Objection into Opportunity during a Sales Call
10-2024
Customer Success Manager - Azure AI & App Services
Accenture Technology Solutions
09.2024 - Current
Learning Microsoft 365
06-2024
Microsoft Certified: Azure AI Fundamentals
09-2023
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
09-2023
Block 64 Certified Sales Professional
03-2023
Microsoft 365 Certified: Fundamentals
01-2023
Microsoft Certified: Azure Fundamentals
12-2022
Territory Sales Representative
Webhelp Malaysia - Microsoft ANZ
08.2022 - 12.2023
IAITAM: Certified Software Asset Manager
05-2021
Exam 705: Designing and Providing Microsoft Licensing Solutions to Large Organizations
12-2019
Microsoft Global Challenger
03-2019
Business Development Representative
SoftwareOne Malaysia
07.2018 - 08.2022
Entrepreneur
Genopets, JawlinerMY and Student Recruitment
03.2017 - Current
Intern
Nilai University Malaysia - Marketing Department
10.2016 - 02.2017
Assistant Manager
Bhagoos Group - Konkola Hypermarket
11.2010 - 11.2011
MBA -
INTI International University, Malaysia | Universi
04.2001 -
Bachelor of Science - Biotechnology
Nilai University, Malaysia
04.2001 -