SABRINA KAREN FRANCOIS
Customer Service Executive
KUALA LUMPUR
Summary
Having a stable and challenging career that used my personal capability and creativity where I can enhance my skills and improve my knowledge. To work in a company with good working environment in order to contribute to the society and be a part of it. Also willing to face new challenge in fulfilling the company vision and expanding my carrier.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
customer service executive
Uniqbe ( M ) Sdn Bhd
KUALA LUMPUR
06.2022 - Current
- Monthly salary : RM 2900
- Enforced adherence with company policies among customer service team members to maintain consistent service provision.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
customer service executive
Scicom Msc Bhd, SHOPEE
kuala lumpur
06.2019 - 12.2022
- Monthly salary : RM 2800
- Customer Needs Assessment: Skillfully identify and evaluate customer requirements to ensure their utmost satisfaction with products or services.
- Process Evaluation: Provide valuable feedback on the effectiveness and efficiency of customer service processes, contributing to continuous improvement initiatives.
- Customer Satisfaction Assurance: Guarantee high levels of customer satisfaction by delivering professional and attentive support, addressing inquiries and concerns promptly.
- New Agent Support: Offer floor support and guidance to new team members and agents remotely through platforms like Skype or by providing assistance via phone during the pandemic.
- Social Media Marketing Assistance: Act as a marketing agent, supporting users through social media platforms by providing information, resolving issues, and promoting products or services.
- Escalation Management: Effectively escalate and handle agents' inquiries or issues to upper-level management, ensuring timely resolution and optimal customer service delivery.
customer service executive
U Mobile Sdn Bhd
KUALA LUMPUR
03.2018 - 06.2019
- Monthly Salary : RM 1850 per month
- Recommending potential products and services to suit a customer’s needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Engaging in active listening with callers and making sure calm angry customers down
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Solved problems with products and services by providing customers with technical support.
- Referral : Sebastian jonathon ( 0182000485 )
data entry clerk
Unisys Sdn Bhd
07.2017 - 10.2017
- Left : 30th October 2017
- Monthly Salary : RM 1000 per month
- Reason for Leaving : contract ended roles /responsibility :
- Entering customer and account data from source documents within time limits -Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
assistant teacher
YU DER
05.2017 - 05.2017
- Monthly Salary : RM 1000 per month
- Reason for Leaving : contract ended roles /responsibility : -provide instruction, supplemental materials and specialized care to students -Assist teaching in reviewing, grading and recording homework and tests
- Taught children with creative approaches, methods, and techniques.
- Encouraged children to interact with each other and participate in group activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
sales promoter
GIANT and AEON
kl
01.2016 - 07.2016
- Monthly Salary : RM 800.00 per month
- Provided product samples, coupons, informational brochures and incentives to persuade people to buy products.
- Demonstrated products as part of in-store marketing efforts.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged customers and complied with company script requirements to promote and increase product sales.
- Reason for Leaving : Semester Break roles /responsibility :
Assistant teacher
TADIKA LOVELY TOTS
kl
01.2014 - 05.2014
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
Education
High School Diploma -
Sekolah Menengah Kebangsaan Convent
JALAN PEEL 01.2013 - 12.2013
Skills
Good knowledge in computerundefined
Additional Information
- Name :SABRINA KAREN FRANCOIS
- Date of Birth :27/02/1996
- IC Number : 960227-08-5132
- Gender : FEMALE
- Marital Status :Single
- Race : Indian
- Country of Origin : Malaysia
Timeline
customer service executive
Uniqbe ( M ) Sdn Bhd
06.2022 - Current
customer service executive
Scicom Msc Bhd, SHOPEE
06.2019 - 12.2022
customer service executive
U Mobile Sdn Bhd
03.2018 - 06.2019
data entry clerk
Unisys Sdn Bhd
07.2017 - 10.2017
assistant teacher
YU DER
05.2017 - 05.2017
sales promoter
GIANT and AEON
01.2016 - 07.2016
Assistant teacher
TADIKA LOVELY TOTS
01.2014 - 05.2014
High School Diploma -
Sekolah Menengah Kebangsaan Convent
01.2013 - 12.2013
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