SABRINA JANE ANTHONY SESU RAJU
Negeri Sembilan
Summary
Senior HR leader with over 24 years of expertise in human resources, learning and development, and operational excellence. Proven ability to align strategic HR initiatives with business objectives, with expertise in workforce planning, talent acquisition, employee relations, and people development. Skilled in partnering with senior management and Finance to develop effective manpower strategies, optimise people costs, and support sustainable P&L performance. Experienced in building and scaling people and operational functions across start-up, greenfield, and rapid-growth environments. Extensive regional leadership experience across APAC, SEA, ANZ, Europe, the Middle East, and North America.
Overview
4
4
Languages
2
2
Certification
24
24
years of professional experience
Work History
Senior Human Resource Manager
Terotechnology Global Sdn Bhd
Kuala Lumpur
09.2024 - Current
- Manage end-to-end HR functions, including recruitment, performance review, and training
- Mobilised and managed full HR scope for a 20-headcount data centre construction project, including client coordination and recruitment, supporting RM700K project value over six months.
- Expanded team size by 50 headcount through strategic recruitment efforts, contributing to a sustained 50% monthly revenue increase.
- Initiated employee engagement and benefit programs, enhancing team morale and improving retention rates.
- Led the digital transformation of HR, Admin, and Accounts systems through implementing an HRMS that optimised operations and enhanced data management
- Negotiated the conversion of a short-term contract to a 3-year agreement, securing a consistent 15% monthly revenue increase
Training & Policy Manager
Teleperformance Malaysia Sdn Bhd
Penang
09.2018 - 09.2022
- Directed onboarding for 1,000+ hires across 200+ batches with 85%+ training throughput
- Implemented new T&D programs that reduced the learning curve for new hires by 67%
- Designed and instituted training frameworks and SOPs for multi-industry clients
- Recruited 19+ trainers and created client-specific training modules using blended learning
- Led the transition of Operations to a fully remote working model during COVID-19, ensuring business continuity and sustaining training, performance and employee capability across a virtual workforce for approximately two years.
- Led multicultural teams across 13 nationalities, facilitating effective communication and collaboration in a diverse working environment.
- Established remote work procedures
Manager, Ops Excellence, QA & L&D
SRG Asia Pacific Sdn Bhd
Kuala Lumpur
10.2017 - 08.2018
- Achieved 85%+ Net Promoter Score, setting a new standard for client satisfaction
- Maintained training throughput above 90%, contributing to consistent employee readiness
- Supervised TQM and L&D departments to enhance talent development and ensure effective succession planning
Customer Service Manager, Regional TnD Lead
foodpanda (M) Sdn Bhd
Kuala Lumpur
05.2015 - 10.2017
- Achieved over 90% in quality and CSAT scores within three months, contributing to improved customer satisfaction.
- Rolled out SOPs and training plans, achieving 85% SLA compliance and supporting operational efficiency.
- Led training teams across Southeast Asia, fostering collaboration and enhancing communication to improve training outcomes.
- Joined foodpanda during its early-stage growth and built the Quality & Training function from the ground up, establishing scalable processes, capability frameworks and quality standards to support rapid business expansion.
Education
MBA - Entrepreneurship
Universiti Teknologi Malaysia (UTM)
Skudai, 0112-2025
MBA - E-Commerce
Entrepreneurship Institute Malaysia (EIM)
Kuala Lumpur, 1412-2025
Diploma - Digital Transformation
State University of New York (SUNY)
12-2022
Certificate - Yellow Belt
Lean Six Sigma
12-2019
Diploma - Marketing
Stamford College Kuala Lumpur
12-1997
Skills
- Digital transformation
- Project management and leadership
- Recruitment strategies and processes
- Performance management
- Talent management
- Learning and development programs
- Training and onboarding
- Workforce planning
- Succession planning insights
- Data analysis and reporting
- Stakeholder engagement
- Employee engagement
- Effective communication skills
- Team building and collaboration
- Human resources operations and policies
- Decision making and problem solving
- Succession planning insights
Languages
English
Master or proficient
C2
Malay
Proficient
C2
Tamil
Intermediate
B1
Chinese (Mandarin)
Beginner
A1
Certification
- Six Sigma Yellow Belt
- Coaching and Leadership development
Interests
- Solo Travel & Cultural Exploration
- Culinary Arts
- Gardening
- Community & Youth Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Human Resource Manager
Terotechnology Global Sdn Bhd
09.2024 - Current
Training & Policy Manager
Teleperformance Malaysia Sdn Bhd
09.2018 - 09.2022
Manager, Ops Excellence, QA & L&D
SRG Asia Pacific Sdn Bhd
10.2017 - 08.2018
Customer Service Manager, Regional TnD Lead
foodpanda (M) Sdn Bhd
05.2015 - 10.2017
MBA - Entrepreneurship
Universiti Teknologi Malaysia (UTM)
MBA - E-Commerce
Entrepreneurship Institute Malaysia (EIM)
Diploma - Digital Transformation
State University of New York (SUNY)
Certificate - Yellow Belt
Lean Six Sigma
Diploma - Marketing
Stamford College Kuala Lumpur