NUR SABRINA FIRDAUS BROHIER
Kampung Baharu Nilai,05
Summary
With a great experience in customer service for over 6 years. Prominently as a quality control person in charge. Assisting on deployment of task, works great with excel & spread sheets.
Overview
8
8
years of professional experience
Work History
EXECUTIVE ONBOARDING
AIRASIA SUPER APP
01.2021 - Current
- QA & QC
- Verified documents as per company quality standards.
- Monitor process to maintained monthly SLA.
- Handled staff coaching and training on Hubspot & Diqit.
- Submitted daily reports to senior management to aid on daily planning.
- Participated in weekly meetings with Business Operation team.
- Developed and maintained courteous and effective working relationships
EXECUTIVE MERCHANT SUCCESS
TELEPORT
07.2020 - 01.2021
- Sales Development Representative
- Outreach & hunts potential clients
- Utilized HubSpot to manage sensitive client information and update existing and new client profiles.
- Approach and assist clients needs and business challenges.
- Achieved monthly goals throughout the year.
GROUND SERVICE ASSISTANT
GROUND TEAM RED SDN. BHD
09.2016 - 06.2020
- Mentored and trained 7 new members of guest service team.
- Supervised & planned workflow to keep operations smooth and efficient.
- Verified identification & travel documents to efficiently board passengers for on-time departure.
- Operated PA system to make announcements regarding flight activity.
- Used [Navitaire , Skyspeed & Go Now] to prepare pre-departure and post-departure reports and passenger manifests.
- Maintain highest level of safety, security and service standards for ground operations.
SALES COORDINATOR
SECRET RECIPE
10.2014 - 08.2016
- Outlet stock management
- Monitored outlet inventory to maintain sufficient supply
- Resolve stock issues, damaged items and shortages.
- Managed schedule for [13] team members.
- Involved in staff hiring process.
- Succeed to maintain highest sales outlet in the district.
Education
Diploma - Culinary Arts
Taylors University Lakeside Campus
Subang Jaya2014
Skills
- HubSpot
- Quality Control
- Editorial Standards
- Digital Marketing Tools
- Mentorship and Training
- Schedule Management
Accomplishments
- Selected to join senior mentor program and manage to train 7 junior staff in a year
- Invited to visit SATS operation office in Singapore in 2018
- Participated in The Six Levels of Service – Take Personal Responsibility workshop by Ron Kaufman in March 2019
- Experienced in using Pos, Skyspeed, Navitaire, GoNow , Mircrosoft & Hubspot
- Awarded Dean’s List for 4 semesters
Languages
Malay
Native language
English
Proficient
C2
Timeline
EXECUTIVE ONBOARDING
AIRASIA SUPER APP
01.2021 - Current
EXECUTIVE MERCHANT SUCCESS
TELEPORT
07.2020 - 01.2021
GROUND SERVICE ASSISTANT
GROUND TEAM RED SDN. BHD
09.2016 - 06.2020
SALES COORDINATOR
SECRET RECIPE
10.2014 - 08.2016
Diploma - Culinary Arts
Taylors University Lakeside Campus
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