Ryan Ng

· Reported to SVP LEX Ops and oversaw all fleet operations including sourcing, recruitment, asset management, administration, training, and performance for LEX.

· Managed LEX rate cards, conducted cost analysis, and made strategic decisions to ensure profitability and competitiveness in the labor market

· Initiated and led the first-of-its-kind ESG-related project in LEX, focusing on financial sustainability as a key driver for success.

• Directly liaised with Senior Manager, Transport to oversee end-to-end logistics operations for Lazada Customer Returns
• Managed 3PL relationships to optimize performance and ensure seamless operations
• Spearheaded customer service feedback initiatives and tracked performance KPIs to drive continuous improvement.

• Directly report to Senior Vice President of Transformation to lead and execute 'Change Management' initiatives
• Spearhead training and awareness programs focused on driving organizational change
• Played a pivotal role in the implementation of the RCA Idea Deployment program, resulting in impactful rewards and recognition for participants.

• Reported to SVP LEX Ops and oversaw all fleet operations including sourcing, recruitment, asset management, administration, training, and performance for LEX
• Managed LEX rate cards, conducted cost analysis, and made strategic decisions to ensure profitability and competitiveness in the labor market
• Initiated and led the first-of-its-kind ESG-related project in LEX, focusing on financial sustainability as a key driver for success.

• Managing system implementation as Project Manager with tasks include business requirement study, system development & testing, end user training and functions support.

• Started as junior executive and last roles as Team Lead
• Significant contribution one-person representation to ERP migration project for 2 years, VMI program and end-to-end process revision due for business unit merge.