RYAN WONG
Clothing Brand Owner - Cotton Lab Clothing
Summary
I am a dedicated and passionate person. Specialised in handling operations and strategy planning. Committed to delivering high quality results with little supervision. Energetic, Organised and Professional.
Overview
7
7
years of professional experience
Work History
Clothing Brand Owner
Cotton Lab Clothing
12.2020 - Current
- Ran a business with RM 90,000 in annual revenue in 1st year.
- Increased clientele by 20% in 12 months through online marketing strategy.
- Streamlined service offering by surveying 500 customers, gathering feedback, and redrafting products list.
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
- Monitored online advertising and social media campaigns to assess success of different strategies.
- Compiled product and customer data to generate informed profit projections.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Digital Marketing Consultant
Media Prima Sdn Bnd
02.2020 - 08.2021
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
Sales & Marketing Executive
Parkaide Mobile Sdn Bhd
08.2019 - 02.2020
- 1st role as business launcher , to analyst and study a new market , launched it within dateline and resources
- Strategy planning for each market to be localized and stay relevant to win the users
- Focus on getting revenue for company to achieve sustainable business model.
Travel Specialist and Consultant
Expedia
01.2019 - 07.2019
- Assist customers from Taiwan, China and Hong Kong to book their flights tickets
- Trained professionally on how to pitch to the customers
- Emcompass Amadeus (Global Flights Reservations System) skillset
- AWARDS AND ACKNOWLEDGEMENT - Achieves Top 3 Customer Satisfaction awards.
Financial and Insurance advisor
Allianz Life Insurance
02.2018 - 12.2018
- Provide full spectrum of insurance & financial knowledge to client, with provide the comparison other competitor product
- To assist and guide them make the optimum decision
- Trained professionally to pitch to stranger and approach cold leads
- Achieved Pacesetter Awards and A4CC recognition within 6 months.
Booking Representative
HOSTELHUNTING.COM
05.2017 - 01.2018
- Analysed the big data of student hostel industry, differentiate it by geographical, demand & supply equilibrium and factor in seasonality
- To plan for the strategy of which to priorities and low hanging fruits
- 1 Based on the data analytics, to advise house owner for the pricing strategy and timing to rent out the unit/room in optimum level
- Sales figures have been raised consistently for more than 60%
- Able to achieve 80% of target in bookings.
Customer Relationship Executive
Grab
10.2014 - 06.2015
- Handle passengers and drivers issues via offline and online channels
- Offline; live meeting with drivers and driver engagement session
- Online; calls, email and whatsapps group
- Able to achieved 70% efficiency reply rate based on daily analysis
- Assist in driver engagement session, to cultivate the Grab’s culture into drivers group and promote the Grab driver etiquette
- Close all the ticket within 24 hours
- To ensure Grab maintain the good relationship with drivers and passengers and achieve 70% of Net Promoter Score (NPS) in overall
- 40% of complaints rate been reduced based on the monthly data analytics
- Consistently maintain 90% closed ticket rate.
Education
Foundation - Arts
Universiti Tunku Abdul Rahman
Additional Information
- AWARDS AND ACKNOWLEDGEMENTS -, Pacesetter Awards in Allianz
- A4CC Member in Allianz
Timeline
Clothing Brand Owner
Cotton Lab Clothing
12.2020 - Current
Digital Marketing Consultant
Media Prima Sdn Bnd
02.2020 - 08.2021
Sales & Marketing Executive
Parkaide Mobile Sdn Bhd
08.2019 - 02.2020
Travel Specialist and Consultant
Expedia
01.2019 - 07.2019
Financial and Insurance advisor
Allianz Life Insurance
02.2018 - 12.2018
Booking Representative
HOSTELHUNTING.COM
05.2017 - 01.2018
Customer Relationship Executive
Grab
10.2014 - 06.2015
Foundation - Arts
Universiti Tunku Abdul Rahman
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