Ryan Ng Chee Seong
Head Of Sales
Kuala Lumpur
Summary
Dynamic sales leader with expertise in strategic sales development, revenue forecasting, and team optimization. Proven track record of exceeding targets and enhancing market share through data-driven strategies.
Results-driven sales leader with expertise in strategy development, performance management, and revenue forecasting. Proven track record in exceeding targets and driving team success.
Overview
4
4
Languages
25
25
years of professional experience
Work History
Head of Sales
Federal Auto
05.2022 - Current
- Directed sales strategy formulation to ensure alignment with organizational objectives.
- Teamed with marketing for cohesive campaigns that improved brand visibility and increased customer engagement.
- Executed data-driven decision-making frameworks enhancing forecasting precision and strategic planning.
- Amplified sales revenue by deploying innovative marketing strategies and optimizing team capabilities.
- Regularly exceeded monthly targets for both personal and team performance indicators.
- Grew market share via targeted sales strategies and collaborative partnerships.
- Streamlined pricing strategies via competitor analysis, market trend assessments, and consideration of internal cost structures to achieve maximum profitability.
- Guided sales team members in establishing customer relationships and fostering customer loyalty.
- Coached and developed sales team members on optimal customer service and sales methodologies.
- Provided strategic leadership and direction to sales team members, offering timely assistance for any need as it arose.
- Assessed daily sales performance and communicated recommendations to each team member.
- Nurtured high-performing sales team by implementing targeted training and mentoring strategies.
- Evaluated market trends for identification of growth opportunities and refinement of sales tactics.
- Developed key performance indicators to assess team effectiveness and promote accountability.
Senior Sales Manager
Federal Auto - Glemarie
11.2019 - 04.2022
- Led strategic sales initiatives, enhancing revenue growth and market penetration.
- Developed comprehensive sales forecasts, aligning team goals with organizational objectives.
- Mentored and trained junior sales staff, fostering a culture of continuous improvement.
- Analyzed customer feedback to refine product offerings and improve client satisfaction.
Sales Manager
Federal Auto
01.2017 - 11.2019
- Led sales team to exceed quarterly targets through strategic planning and effective resource allocation.
- Fostered relationships with key clients, ensuring high levels of satisfaction and retention.
- Analyzed market trends to identify growth opportunities, driving product positioning strategies.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Consultant
Federal Auto
01.2015 - 12.2016
- Developed tailored sales strategies to meet diverse customer needs.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented training programs for new sales team members, enhancing product knowledge.
Sales Consultant
Federal Auto
10.2012 - 01.2015
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Regional Coordinator
Scenique Event & Production
05.2007 - 09.2012
- Developed and implemented strategies to enhance event execution and client satisfaction.
- Coordinated regional events by managing logistics, schedules, and vendor relationships.
- Led cross-functional teams to streamline operations and improve project delivery timelines.
- Mentored junior coordinators, fostering professional growth and enhancing team performance.
- Analyzed feedback to identify areas for improvement in event planning processes.
- Fostered strong relationships with key stakeholders, promoting collaboration and driving business development.
Production Supervisor
SKL Interior Design Sdn Bhd
01.2002 - 11.2007
- Supervised daily production operations to ensure adherence to quality standards and timelines.
- Implemented process improvements that enhanced operational efficiency across multiple projects.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Streamlined communication between departments, fostering a collaborative work environment for efficient problem solving.
- Coordinated cross-functional teams to optimize workflow and resource allocation for design projects.
Education
High School Diploma -
Tunku Abdul Rahman College
Kuala Lumpur, Malaysia 04.2001 -
Skills
Sales strategy development
Sales process
Revenue forecasting
KPI tracking
Market research
Competitive intelligence
Team leadership
Team oversight
Performance management
Analytical problem solver
Persuasive negotiations
Negotiation expertise
Persuasive negotiations
Accomplishments
- Named "Manager of the Year" in 2018
- Managed the Dealer award winning sales team at Volkswagen Dealer Award 2025
- Supervised team of 40 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Sales
Federal Auto
05.2022 - Current
Senior Sales Manager
Federal Auto - Glemarie
11.2019 - 04.2022
Sales Manager
Federal Auto
01.2017 - 11.2019
Sales Consultant
Federal Auto
01.2015 - 12.2016
Sales Consultant
Federal Auto
10.2012 - 01.2015
Regional Coordinator
Scenique Event & Production
05.2007 - 09.2012
Production Supervisor
SKL Interior Design Sdn Bhd
01.2002 - 11.2007
High School Diploma -
Tunku Abdul Rahman College
04.2001 -