Experienced Barista skilled & recognized for enhancing customer satisfaction through exceptional service and creative recipe development. A team player skilled in espresso machine operations and fluent in Mandarin, English, and Cantonese. Dedicated to delivering exceptional coffee experiences with a focus on quality and hospitality.
Hi, I’m
Ryan Kwan
Barista
Penaga, Penang
Summary
Overview
7
years of professional experience
Work History
ACUPADAY
Senior Barista
02.2023 - 03.2026
Job overview
- Maintained a clean and organized workspace
- Innovated new drink and dessert recipes that became popular menu items among regular patrons.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
Eden International Company
Coffee Workshop Assistant
10.2022 - 12.2022
Job overview
- Collaborated with team members to ensure smooth workflow and effective communication.
- Contributed to a positive working environment, fostering strong relationships among team members.
Little Mario's Pizzeria
Restaurant Supervisor
11.2018 - 12.2020
Job overview
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
Education
Eden International CompanyHong Kong
from City & Guilds Certificate in Barista Skills
04.2001
University Overview
The One Academy Penaga, Penang, Malaysia
Diploma In Advertising & Graphic Design
04.2001
University Overview
Computer Academy Hong Kong
from Diploma in Web & Graphic Design
04.2001
University Overview
- Completed Coursework: [ Magazine Design ], [2018]
- Study Abroad: [Web & Advertising Graphic Design] - [Computer Academy], [Hong Kong]
Matrix Global SchoolsSeremban, Negeri Sembilan, Malaysia
from IGCSE
04.2001
University Overview
Skills
Customer Services
Inventory Management
Espresso machine operations
Multitasking
Latte Art
Recipe development
Social media marketing
Friendly and outgoing
Team player
Fluent in Mandarin, English & Cantonese
Timeline
Senior Barista
ACUPADAY
02.2023 - 03.2026
Coffee Workshop Assistant
Eden International Company
10.2022 - 12.2022
Restaurant Supervisor
Little Mario's Pizzeria
11.2018 - 12.2020
Eden International Company
from City & Guilds Certificate in Barista Skills
04.2001
The One Academy
Diploma In Advertising & Graphic Design
04.2001
Computer Academy
from Diploma in Web & Graphic Design
04.2001
Matrix Global Schools
from IGCSE
04.2001