Hi, I’m
Ryan Chen
HAWTHORN
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
3
years of professional experience
2
Certifications
Work History
TMGM
Account Management Intern
08.2023 - 11.2023
Job overview
- Facilitated communication between internal teams and clients, ensuring timely project delivery and client satisfaction.
- Identified new prospects and built a pipeline of potential clients by attending networking events and leveraging personal connections.
- Organized marketing materials for trade shows, increasing company visibility in the industry.
- Sourced new potential customers from both online and in-person sources.
Maybank
Intern
12.2022 - 05.2023
Job overview
- Prepared range of written communications, documents and reports.
- Responded and assisted customers with account inquiries and updates.
- Explained bank services, financial products and applicable fees to customers to offer comprehensive service.
- Provided warm and friendly welcome to customers to create excellent first impression.
- Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
Self-employed
Translator
08.2020 - 08.2022
Job overview
- Managed translation contracts from Chinese to English
- Gained good time management skills to meet deadlines
- Inspected translations word-for-word for grammar and spelling faults.
Private employer
Personal Assistant
06.2020 - 01.2021
Job overview
- Worked closely with clients to understand desired results and manage expectations.
- Took care of most day-to-day activities, developed problem solving ability through carrying out different functions each day
- Screened incoming telephone calls and PR enquiries, directing them through appropriate communication channels.
Education
University of AdelaideAdelaide
Bachelor of Commerce from Accounting and Corporate finance
Catholic High SchoolMalaysia
High School
CheggOnline
Learning Course from Complete Course On Investment Banking
Harvard Online
Short Course from Computer Science-CS50
04.2001
Skills
Microsoft office (Excel etc)
Communication skills
Multilingual
Public Speaking
Strong Academic Record
Complex Problem-Solving
Microsoft Office Suite
Data Management
Business Analysis
Attention to Detail
Sales Support
Accomplishments
- Impromptu speech champion (Toastmasters international)
- Completed competent communicator development (Toastmasters international)
Certification
Complete Financial analyst course 2023 (Udemy)
Languages
English, Chinese (Mandarin)
First Language
Malay
Proficient
C2
Timeline
Account Management Intern
TMGM
08.2023 - 11.2023
Intern
Maybank
12.2022 - 05.2023
Translator
Self-employed
08.2020 - 08.2022
Personal Assistant
Private employer
06.2020 - 01.2021
Harvard
Short Course from Computer Science-CS50
04.2001
University of Adelaide
Bachelor of Commerce from Accounting and Corporate finance
Catholic High School
High School
Chegg
Learning Course from Complete Course On Investment Banking