Ruzanna Ruslan
Literature Graduate, Aspiring Editor
Rawang, Selangor
Summary
A literature graduate with a passion for teamwork and community engagement. My academic background has equipped me with a deep understanding of language, storytelling, and the power of effective communication. I am confident in my ability to apply these skills to enhance the clarity, coherence, and overall quality of written materials. Highly motivated and eager to apply my skills and enthusiasm to a challenging role where I can continue to learn and develop professionally.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kinokuniya Bookstore
09.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Social Media Manager (Part Time)
Humanitarian Care Malaysia Berhad (Johor)
01.2021 - 09.2022
- Copywriting: Developed compelling and informative social media content, including posts, captions, and articles to raise awareness of humanitarian issues and inspire action.
- Reporting: Provided timely and accurate reports on events, including highlights, outcomes, and impact. Utilized social media to share event updates.
- Community Building: Fostered a sense of community and connectedness among followers through engaging content and interactions, encouraged participation and engagement from supporters.
Education
Bachelor of Arts - Literature
University of Science Malaysia
Penang, Malaysia2024
Skills
Analytical Skills: Analyze texts for clarity, coherence, and consistency
Understanding of Language and Style: Grammar, punctuation, nuances of different writing styles
Proofreading
Research
Attention to Detail
Communication Skills
Critical Thinking
Computer Proficiency
Microsoft Office
Design: Canva, Adobe Illustrator
Timeline
Customer Service Representative
Kinokuniya Bookstore
09.2022 - 07.2023
Social Media Manager (Part Time)
Humanitarian Care Malaysia Berhad (Johor)
01.2021 - 09.2022
Bachelor of Arts - Literature
University of Science Malaysia