Ruteshwaran Pandian
Kuala Lumpur
Summary
Results-driven and highly experienced surveyor with a proven track record in the oil & gas industry, seeking to leverage my expertise in risk assessment, data analysis, and safety protocols to excel as an assistant in the fleet/claims industry. I am dedicated to applying my strong work ethic, attention to detail, and problem-solving abilities to contribute effectively and adapt quickly to the challenges of this dynamic field. My goal is to bring a fresh perspective and a commitment to excellence in order to drive success in the fleet/claims industry.
Overview
15
15
years of professional experience
10
10
Certifications
3
3
Languages
Work History
ASSISTANT MANAGER BODY & PAINT (ECSO)
PANGLIMA CITY MOTOR SDN BHD (TOYOTA)
Teluk Panglima Garang, Selangor, Malaysia
04.2025 - Current
- Lead, supervise, and manage the daily operations of the Body & Paint Department staff.
- Establish departmental objectives and set performance targets in line with company strategy.
- Plan, oversee, and monitor the department’s annual operating budget to ensure cost efficiency.
- Design and implement marketing strategies to strengthen brand presence and drive business growth.
- Track technicians’ productivity, review reports, and ensure accurate payroll documentation.
- Build strong relationships with insurance adjusters to facilitate smooth claims and repair processes.
- Provide accurate cost estimates and timelines for bodywork, ensuring transparency with customers and internal teams.
- Collaborate with the Parts Department to secure timely availability of required parts and materials.
- Supervise repair work progress to ensure compliance with Toyota SOPs and safety standards.
- Conduct quality control checks and random spot inspections on completed repairs to uphold service excellence and minimize repeat jobs.
Assistant Manager, Fleet Management
Socar Mobility Malaysia Sdn Bhd
12.2017 - 09.2023
- Insurance Cases:
- Oversee door-to-door insurance operations and compliance with company policies, including ticket management.
- Assign vehicles to workshops and vendors for insurance claims processing.
- Manage insurance documentation and claims tracking.
- Coordinate document uploads by Claims Associates.
- Assist with on-site accident case management when required.
- Maintain weekly communication with workshops on car status.
- Liaise with PDRM for in-person statement and document handover in accident cases.
- Collaborate with insurance companies for claims approval.
- Monitor car repair progress to meet management's timelines.
- Coordinate with Company Panel Lawyer on legal cases against the company.
- Attend court cases as necessary, either as a witness or SOCAR's representative.
- Engage with insurance companies to address complex claims and reduce claims ratios.
- Update and maintain weekly claims reports for management review.
- Non-Insurance Cases:
- Handle backend ticket issuance and related documents.
- Manage maintenance ticket processes via the backend system and associated documents.
- Assess accident damages and approve vendor quotations.
- Stay updated on parts prices through the MRC Portal.
- Verify and forward monthly vendor invoices to the company's finance department.
- Fleet Management:
- Monitor vehicle Puspakom inspection statuses.
- Oversee routine vehicle maintenance statuses.
- Collaborate with the Fleet Management department to enhance operational efficiency.
Adjuster
Crawford & Company Adjusters (M) Sdn Bhd
09.2014 - 01.2017
- Accomplishment:
- Executed and managed case-based claims for loss insurances.
- Conducted site visits to survey and assess damages for the claiming processes.
- Recorded loss details with photographs, reports, and checklists, submitting them for management approvals for loss and damages insurance claims.
- Advised and consulted policyholders and the insurance company on the most suitable repair methods by issuing comprehensive reports.
- Understood damages and analyzed losses in terms of the legal aspects of insurance policies, engaging other experts such as forensic scientists as needed.
- Validated claims and reported to the insurer, assessed the validity of claims, and recommended appropriate payments.
- Assisted business in quantifying income loss during premises closures for repairs.
Executive – Automobile Division
Sime Darby Rent A Car - Hertz
01.2012 - 08.2014
- Accomplishment:
- Ensured compliance with stated Service Level Targets through effective Incident and Escalation Management.
- Engaged with clients to discuss their financial budgets and recommended optimal strategies.
- Achieved monthly sales targets and supported team members in attaining their goals.
- Produced periodic reports and recommendations on the performance status of the dealer base.
- Gathered sales statistics from the sales department and maintained records for presentation to higher authorities.
- Proficiently utilized tools and systems such as SAP for rental and sales, IMS/WMS for inventory and workshop management, and MS Office for administrative tasks and reporting.
Supervisor cum Coordinator
Om Sri Bumi Sdn Bhd
05.2011 - 12.2011
- Accomplishment:
- Examined and inspected work progress, equipment, and construction sites to verify safety and compliance with specifications.
- Assigned tasks to employees based on job requirements.
- Collaborated with managers, technical personnel, other departments, and contractors to resolve issues and coordinate activities.
- Prepared documentation and reports for insulation-related projects.
- Located and marked site locations and equipment placements.
- Served as the single point of contact between respective areas and PD/PTSD Safety Engineer.
- Used a variety of tools and systems, such as OSH Management, Machineries Maintenance, pipeline-related tasks, tunneling, and QMS, including 5S and auditing.
Practical Trainee
Royal Custom of Malaysia
11.2010 - 04.2011
- Accomplishment:
- Assisted in the preparation of customs documentation and reports for both internal and external users.
- Conducted security spot checks on vehicles passing through the Customs Area to ensure compliance with rules and regulations.
- Assisted in recording minutes for internal meetings and for reporting purposes.
- Addressed walk-in customers, responded to email requests, and handled phone inquiries related to customs issues.
- Maintained and updated customer data in the systems for verification and future reference.
- Demonstrated proficiency in various tools and systems, including documentation for reports, legal forms, letters, and request forms.
- Conducted audits for customized items and legalized items.
- Well-versed in safety management practices such as 5S and OSH.
- Utilized MS Office applications, including Ms. Word, Ms. Excel, Ms. PowerPoint, Ms. Access, and Ms. Outlook.
Education
Highest Education Degree - Management
Diploma - Marine Cargo Surveying
Skills
- Skilled in formatting and editing with Microsoft Word
- Excel-based data analysis
- Experienced in creating presentations with Microsoft PowerPoint
- Web-based information retrieval
Certification
Basic Certificate Course in Insurance Loss Adjusting (BCCILA)
References
- Mr Fauzi, Rosli, Technical Director P.I.A.M (Persatuan Insuran Am Malaysia), muhamadfauzi.rosli@yahoo.com, +60123767763
- Mr Mohana, Dass, Operation Manager, mohana@socar.my, +60 19-208 4413, SOCAR MOBILITY MALAYSIA
TOOLS
- 5S implementation
- Safety & Health Compliances
- Planning and Scheduling
- Budgeting
- Inventory Management
- Reporting and Documentation
- Effective Presentations
- Technical Advisory
- Tanker Management
- Basic Drilling knowledge
- Shipping Management
- Construction Support Management (Basic)
- Raw Material Management (Building Materials/Tools)
- Fleet Management tools
- Automotive Insurance Knowledge
Timeline
ASSISTANT MANAGER BODY & PAINT (ECSO)
PANGLIMA CITY MOTOR SDN BHD (TOYOTA)
04.2025 - Current
Assistant Manager, Fleet Management
Socar Mobility Malaysia Sdn Bhd
12.2017 - 09.2023
Adjuster
Crawford & Company Adjusters (M) Sdn Bhd
09.2014 - 01.2017
Executive – Automobile Division
Sime Darby Rent A Car - Hertz
01.2012 - 08.2014
Supervisor cum Coordinator
Om Sri Bumi Sdn Bhd
05.2011 - 12.2011
Practical Trainee
Royal Custom of Malaysia
11.2010 - 04.2011