Summary
Overview
Work History
Education
Skills
Certification
References
TOOLS
Timeline
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Ruteshwaran Pandian

Ruteshwaran Pandian

Kuala Lumpur

Summary

Results-driven and highly experienced surveyor with a proven track record in the oil & gas industry, seeking to leverage my expertise in risk assessment, data analysis, and safety protocols to excel as an assistant in the fleet/claims industry. I am dedicated to applying my strong work ethic, attention to detail, and problem-solving abilities to contribute effectively and adapt quickly to the challenges of this dynamic field. My goal is to bring a fresh perspective and a commitment to excellence in order to drive success in the fleet/claims industry.

Overview

15
15
years of professional experience
10
10
Certifications
3
3
Languages

Work History

ASSISTANT MANAGER BODY & PAINT (ECSO)

PANGLIMA CITY MOTOR SDN BHD (TOYOTA)
04.2025 - Current
  • Lead, supervise, and manage the daily operations of the Body & Paint Department staff.
  • Establish departmental objectives and set performance targets in line with company strategy.
  • Plan, oversee, and monitor the department’s annual operating budget to ensure cost efficiency.
  • Design and implement marketing strategies to strengthen brand presence and drive business growth.
  • Track technicians’ productivity, review reports, and ensure accurate payroll documentation.
  • Build strong relationships with insurance adjusters to facilitate smooth claims and repair processes.
  • Provide accurate cost estimates and timelines for bodywork, ensuring transparency with customers and internal teams.
  • Collaborate with the Parts Department to secure timely availability of required parts and materials.
  • Supervise repair work progress to ensure compliance with Toyota SOPs and safety standards.
  • Conduct quality control checks and random spot inspections on completed repairs to uphold service excellence and minimize repeat jobs.














Assistant Manager, Fleet Management

Socar Mobility Malaysia Sdn Bhd
12.2017 - 09.2023
  • Insurance Cases:
  • Oversee door-to-door insurance operations and compliance with company policies, including ticket management.
  • Assign vehicles to workshops and vendors for insurance claims processing.
  • Manage insurance documentation and claims tracking.
  • Coordinate document uploads by Claims Associates.
  • Assist with on-site accident case management when required.
  • Maintain weekly communication with workshops on car status.
  • Liaise with PDRM for in-person statement and document handover in accident cases.
  • Collaborate with insurance companies for claims approval.
  • Monitor car repair progress to meet management's timelines.
  • Coordinate with Company Panel Lawyer on legal cases against the company.
  • Attend court cases as necessary, either as a witness or SOCAR's representative.
  • Engage with insurance companies to address complex claims and reduce claims ratios.
  • Update and maintain weekly claims reports for management review.
  • Non-Insurance Cases:
  • Handle backend ticket issuance and related documents.
  • Manage maintenance ticket processes via the backend system and associated documents.
  • Assess accident damages and approve vendor quotations.
  • Stay updated on parts prices through the MRC Portal.
  • Verify and forward monthly vendor invoices to the company's finance department.
  • Fleet Management:
  • Monitor vehicle Puspakom inspection statuses.
  • Oversee routine vehicle maintenance statuses.
  • Collaborate with the Fleet Management department to enhance operational efficiency.

Adjuster

Crawford & Company Adjusters (M) Sdn Bhd
09.2014 - 01.2017
  • Accomplishment:
  • Executed and managed case-based claims for loss insurances.
  • Conducted site visits to survey and assess damages for the claiming processes.
  • Recorded loss details with photographs, reports, and checklists, submitting them for management approvals for loss and damages insurance claims.
  • Advised and consulted policyholders and the insurance company on the most suitable repair methods by issuing comprehensive reports.
  • Understood damages and analyzed losses in terms of the legal aspects of insurance policies, engaging other experts such as forensic scientists as needed.
  • Validated claims and reported to the insurer, assessed the validity of claims, and recommended appropriate payments.
  • Assisted business in quantifying income loss during premises closures for repairs.

Executive – Automobile Division

Sime Darby Rent A Car - Hertz
01.2012 - 08.2014
  • Accomplishment:
  • Ensured compliance with stated Service Level Targets through effective Incident and Escalation Management.
  • Engaged with clients to discuss their financial budgets and recommended optimal strategies.
  • Achieved monthly sales targets and supported team members in attaining their goals.
  • Produced periodic reports and recommendations on the performance status of the dealer base.
  • Gathered sales statistics from the sales department and maintained records for presentation to higher authorities.
  • Proficiently utilized tools and systems such as SAP for rental and sales, IMS/WMS for inventory and workshop management, and MS Office for administrative tasks and reporting.

Supervisor cum Coordinator

Om Sri Bumi Sdn Bhd
05.2011 - 12.2011
  • Accomplishment:
  • Examined and inspected work progress, equipment, and construction sites to verify safety and compliance with specifications.
  • Assigned tasks to employees based on job requirements.
  • Collaborated with managers, technical personnel, other departments, and contractors to resolve issues and coordinate activities.
  • Prepared documentation and reports for insulation-related projects.
  • Located and marked site locations and equipment placements.
  • Served as the single point of contact between respective areas and PD/PTSD Safety Engineer.
  • Used a variety of tools and systems, such as OSH Management, Machineries Maintenance, pipeline-related tasks, tunneling, and QMS, including 5S and auditing.

Practical Trainee

Royal Custom of Malaysia
11.2010 - 04.2011
  • Accomplishment:
  • Assisted in the preparation of customs documentation and reports for both internal and external users.
  • Conducted security spot checks on vehicles passing through the Customs Area to ensure compliance with rules and regulations.
  • Assisted in recording minutes for internal meetings and for reporting purposes.
  • Addressed walk-in customers, responded to email requests, and handled phone inquiries related to customs issues.
  • Maintained and updated customer data in the systems for verification and future reference.
  • Demonstrated proficiency in various tools and systems, including documentation for reports, legal forms, letters, and request forms.
  • Conducted audits for customized items and legalized items.
  • Well-versed in safety management practices such as 5S and OSH.
  • Utilized MS Office applications, including Ms. Word, Ms. Excel, Ms. PowerPoint, Ms. Access, and Ms. Outlook.

Education

Highest Education Degree - Management

Diploma - Marine Cargo Surveying

Skills

  • Skilled in formatting and editing with Microsoft Word
  • Excel-based data analysis
  • Experienced in creating presentations with Microsoft PowerPoint
  • Web-based information retrieval

Certification

Basic Certificate Course in Insurance Loss Adjusting (BCCILA)

References

  • Mr Fauzi, Rosli, Technical Director P.I.A.M (Persatuan Insuran Am Malaysia), muhamadfauzi.rosli@yahoo.com, +60123767763
  • Mr Mohana, Dass, Operation Manager, mohana@socar.my, +60 19-208 4413, SOCAR MOBILITY MALAYSIA

TOOLS

  • 5S implementation
  • Safety & Health Compliances
  • Planning and Scheduling
  • Budgeting
  • Inventory Management
  • Reporting and Documentation
  • Effective Presentations
  • Technical Advisory
  • Tanker Management
  • Basic Drilling knowledge
  • Shipping Management
  • Construction Support Management (Basic)
  • Raw Material Management (Building Materials/Tools)
  • Fleet Management tools
  • Automotive Insurance Knowledge

Timeline

ASSISTANT MANAGER BODY & PAINT (ECSO)

PANGLIMA CITY MOTOR SDN BHD (TOYOTA)
04.2025 - Current

Assistant Manager, Fleet Management

Socar Mobility Malaysia Sdn Bhd
12.2017 - 09.2023

Adjuster

Crawford & Company Adjusters (M) Sdn Bhd
09.2014 - 01.2017

Executive – Automobile Division

Sime Darby Rent A Car - Hertz
01.2012 - 08.2014

Supervisor cum Coordinator

Om Sri Bumi Sdn Bhd
05.2011 - 12.2011

Practical Trainee

Royal Custom of Malaysia
11.2010 - 04.2011

Diploma - Marine Cargo Surveying

Highest Education Degree - Management

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