Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Rusnurasyikin Yusof

Customer Service Industry
13-15,Tuan Residency,,Kuala Lumpur
Rusnurasyikin Yusof

Summary

Seeking a full-time position that offers professional challenges, I am committed to contributing to the success of the organization. Eager to leverage my talents and continually expand my knowledge, my goal is to deliver exceptional experiences at every opportunity. With a proven track record and in-depth experience as an accomplished Assistant Manager, I am well-versed in sales, personnel management, accounting, and inventory management. I strive to maintain complete knowledge of company products and services for optimized customer service. Utilizing my interpersonal skills, excellent time management, and problem-solving abilities, my objective is to seek and maintain a position that allows me to make a meaningful impact on the organization's growth and success.

Overview

7
years of professional experience
4
years of post-secondary education

Work History

W360 Premier Aesthetic
Kuala Lumpur

Assistant Manager
2022 - 2023 (1 year)

Job overview

  • Responsible for managing customer complaints and ensuring that they are resolved quickly and effectively.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Gained strong leadership skills by managing projects from start to finish.
  • Applied effective time management techniques to meet tight deadlines.

Singapore Airlines
Singapore, Singapore

Stewardess
2019 - 2020 (1 year)

Job overview

  • Providing high levels of customer service while engaging with customers and delivering safety presentations
  • Liaising with colleagues to ensure the smooth running of the cabin
  • Performing first aid on passengers in emergency situations
  • Complying with food safety standards while serving food & beverages to passengers
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Organized and detail-oriented with a strong work ethic.

Malindo Airways
Kuala Lumpur

Stewardess
2017 - 2019 (2 years)

Job overview

  • Greeting passengers as they enter the aircraft and providing assistant with any queries
  • Performing pre flight checks for safety purposes
  • Monitoring passengers prior to take‑off as they exit the plane.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

Green World Genetics Sdn Bhd

Agronomist
2016 - 2017 (1 year)

Job overview

  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Smk Seri Mahkota
Kuantan Pahang

SPM
2007 - 2009 (2 years)

University Overview

3A 2B 3C 2D

Universiti Malaysia Perlis
Kangar Perlis

Bachelor of Mechanical Engineering Technology (Honours) from Agriculture System
2012 - 2016 (4 years)

University Overview

GPA: 3.43

Negeri Sembilan Matriculation Collage
Nilai Negeri Sembilan

Matriculation from Pure Science
2010 - 2012 (2 years)

University Overview

GPA: 2.59

Skills

Active Listeningundefined

References

References

W360 Premier Aesthetic

Jesslyn

0187698445

Timeline

Assistant Manager
W360 Premier Aesthetic
2022 - 2023 (1 year)
Stewardess
Singapore Airlines
2019 - 2020 (1 year)
Stewardess
Malindo Airways
2017 - 2019 (2 years)
Agronomist
Green World Genetics Sdn Bhd
2016 - 2017 (1 year)
Universiti Malaysia Perlis
Bachelor of Mechanical Engineering Technology (Honours) from Agriculture System
2012 - 2016 (4 years)
Negeri Sembilan Matriculation Collage
Matriculation from Pure Science
2010 - 2012 (2 years)
Smk Seri Mahkota
SPM
2007 - 2009 (2 years)
Rusnurasyikin YusofCustomer Service Industry