Russell Weng Fung Tham
Li
Kajang,Selangor
Summary
Mass Communication in PR is my passion. i am seeking for entry-level PR specialist role with Communication Central that provides opportunities for my career advancement. Skill in crafting press releases, managing social media campaigns, and event. Eager to leverage this experience and continue learning in a dynamic environment. Committed to contributing effectively to organizational goals through strategic communication and innovative thinking
Overview
3
3
years of professional experience
Work History
Customer Service Support (Intership)
Freelance Support
1 2024 - Current
- Demonstrate strong communication skills through active listening, understanding customers’ needs and identifying actions to help customers to achieve their objective quickly through various channels (call, live chat, email, social media) - Assist customers with our products and services
- Be able to advocate for solutions that will help customers achieve their goals - Effectively use our system to capture customer date and record information; accuracy and compliance is an absolute must
- Responding promptly to customer enquiries - Acknowledging and resolving customer complaints - Communicate and coordinate with internal and inter-department stakeholders when the need arises
Customer Survey Assistant (Part Time)
PINNACLE CONSULTANCY SDN BHD 340941-D
06.2021 - Current
- Engages the customer in interactive conversation while collecting the survey feedback on Part-Time basis
Survey Assistant
Pinnacle Consultancy
06.2021 - Current
- Engages the customer in interactive conversation while collecting the survey feedback on Part-Time basis
Public Relations Assistant (Intership)
Jumuro Music
06.2021 - 09.2021
- Assisted in developing and executing PR strategic to promote artists and music releases. - Contributed to social media management and content writer creation for various platforms - Supported in organizing events and press conference to enhace brand visibility - Conducted research and analysis to identify indutry trends and competitor activities.
Education
Bachelor of Business/Bachelor of Public Relations and Communication -
Tunku Abdul Rahman University College
2024
Diploma of Public Relations and Digital Communication -
Tunku Abdul Rahman University College
2021
Skills
Thoroughness
Languages
Chinese - Cantonese
Chinese - Mandarin
English
Malay Language
Timeline
Customer Survey Assistant (Part Time)
PINNACLE CONSULTANCY SDN BHD 340941-D
06.2021 - Current
Survey Assistant
Pinnacle Consultancy
06.2021 - Current
Public Relations Assistant (Intership)
Jumuro Music
06.2021 - 09.2021
Customer Service Support (Intership)
Freelance Support
1 2024 - Current
Bachelor of Business/Bachelor of Public Relations and Communication -
Tunku Abdul Rahman University College
Diploma of Public Relations and Digital Communication -
Tunku Abdul Rahman University College
Similar Profiles
Moustapha SarrMoustapha Sarr
Volunteer/Informal at Freelance IT Support & Data AnalysisVolunteer/Informal at Freelance IT Support & Data Analysis
Siria DiegoSiria Diego
Creative Assistance at Freelance Executive & Personal SupportCreative Assistance at Freelance Executive & Personal Support
TAMI DELGADOTAMI DELGADO
Licensed Paralegal at Freelance Legal Administrative SupportLicensed Paralegal at Freelance Legal Administrative Support