Rusman Toni
Service Engineer
Kota Kinabalu, Sabah
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 6 years of customer support knowledge-base experience.
Overview
7
7
years of professional experience
Work History
Service Engineer
Upstream Downstream Process Services Sdn Bhd
11.2023 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions on the chemical pump.
- Engaged in first-level support for customers requiring routine support and troubleshooting of chemical injection.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked chemical performance from water analysis and corrosion rate monitoring results.
- Analyzed and evaluated chemical performance and optimized efficiency.
Field Operator IV
Baker Hughes
12.2020 - 10.2023
- Maintained company equipment assets with regular maintenance, cleaning and repairs.
- Contributed to successful project outcomes by providing accurate data collection and analysis for decision-making purposes.
- Identified emergencies and initiated response procedures for maximum containment and safety.
- Increased job site safety awareness through regular briefings on best practices and hazard identification techniques.
- Assisted in troubleshooting complex issues, resulting in reduced downtime and increased production levels.
- Supported environmental sustainability efforts by adhering to company guidelines concerning waste disposal and resource management practices in the field setting.
Project Engineer
Process 3 Services and Solutions Sdn Bhd
07.2019 - 11.2020
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Improved communication among stakeholders through regular updates and meetings.
- Implemented strict safety protocols on job sites that reduced incidents significantly over time.
Warehouse Supervisor Cum Project Engineer
Upstream Downstream Process Services Sdn Bhd
12.2017 - 06.2019
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Completed daily operations on time and maintained high standards of accuracy.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
Education
Bachelor of Engineering - Chemical Engineering
University of Adelaide
Adelaide, Australia 04.2001 -
Skills
Technical Support
Field Service
Installation coordination
Equipment Installation
Project Management
People Management
Planning and Deployment
Project Estimation
Shipping and receiving operations
Warehouse Logistics
Order picking and processing
Timeline
Service Engineer
Upstream Downstream Process Services Sdn Bhd
11.2023 - Current
Field Operator IV
Baker Hughes
12.2020 - 10.2023
Project Engineer
Process 3 Services and Solutions Sdn Bhd
07.2019 - 11.2020
Warehouse Supervisor Cum Project Engineer
Upstream Downstream Process Services Sdn Bhd
12.2017 - 06.2019
Bachelor of Engineering - Chemical Engineering
University of Adelaide
04.2001 -
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