RUQAYYAH HASHIM

• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

• Supported quantitative work with data sets.
• Collaborated with cross-functional teams to deliver high-quality research results within project deadlines.
• Presented research findings at conferences and workshops, contributing valuable insights to the broader scientific community.
• Reviewed all documentation for accuracy, quality and compliance.
• Optimized existing formulation and processes to improve product performance, process robustness and safety while reducing costs.

SK 316 DEVELOPMENT PROJECT- BROWNFIELD

Jan 2018- Aug 2018

Responsibilities:

• Design on additional miscellaneous platform.
• Design an additional special pipe support.
• Modification on additional platform on existing module.

Malikai EPC TLP Project, - Malikai Water Injection Modification Works (VOR52)

Jan 2017 - Jun 2017

Responsibilities:

• Design for additional Special Pipe Support
• Analysis check for Piperack new loading

PETRONAS RAPID PROJECT

Sep 2015 - Dec 2016

Project Position: Civil Structural Architecture Engineer
Responsibilities:

• Assign to Special Pipe Support Team.
• Design for Pipe Sleeper
• Design for Special Pipe Support
• Design Access Platform
• Design Analysis for Standard Lamp post
• Report for Pipe Sleeper Design
• Report for Special Pipe Support.

EPC for Tension Leg Platform (TLP) for Malikai Deepwater ProjectEPC for Tension Leg Platform (TLP) for Malikai Deepwater Project

Jan 2015 - Sep 2015

Responsibilities:

• Assign to Special Pipe Support Team.
• Assign to MMHE, Pasir Gudang as a Field Engineer.
• Administration work for the special pipe support team.
• Handling all the Site Technical Query for Special Pipe Support and Living Quarters.
• Handling all the SPS for the Malikai Project.
• Handling as-built drawings for Living Quarters.
• Handling changes of Transformer Shed. Design of Diesel Hose Reel.
• Design of a manual winch for the foldable panel.
• Assisting field engineer at site. Query for topside module.
• Report for Special Pipe Support.

Provision of Front End Engineering Design (FEED) and Engineering, Procurement, Construction, Installation & Commissioning (EPCIC) of SK316 Development Project

Apr 2014 - Jan 2015

Responsibilities:

• Designed special pipe support
• Administration work for special pipe support team led by principal engineer.

Ichthys FPSO Topside Detailed Engineering

Oct 2012 - Apr 2014

Responsibilities:

• Assigned to the Special Pipe Support team.
• Designed standard for pipe support.
• Administration work for special pipe support team led by principal engineer.
• Designed standard for cable ladder and cable tray support.
• Designed special support for electrical and instrument for all 10 modules and flare tower.
• Report for Special support Electrical and Instrument for all modules.