Rupasri Gunasegaran
Klang, Shah Alam,Selangor
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service And Reservation Representative
IGT Services And Technologies KL Sdn Bhd
Shah Alam, Selangor
04.2023 - 03.2024
- Answer phones and assist customers in making a reservation, altering, or canceling reservations
- Respond to emails with reservation information, confirmations, and additional details
- Good knowledge and experience of Amadeus,Oscar and Avaya
- Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
- Accurately record customer information and charge credit cards upon successful reservations
Senior Customer Service and Recovery Executive
DH SCC Malaysia
Kuala Lumpur , Selangor
08.2020 - 03.2023
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Email, Chats and Technical support
Telesales Executive
UTS Solutions Sdn Bhd, Menara Etiqa, Kuala Lumpur
Kuala Lumpur , Selangor
12.2018 - 11.2019
- Opened new accounts and documented personal, demographic, and payment information in system
- Negotiated pricing and payment terms with customers when possible to close deals
- Developed extensive knowledge of products and services to better assist customers
- Made average of 60 outbound and inbound calls per day
Sales Representative
Fitness First Sporthation (M) Sdn Bhd, Klang
Klang, Selangor
03.2016 - 10.2018
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and delivered engaging sales presentations to convey product benefits
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Secondary Education
SMK Convent Klang
Klang, Selangor Darul Ehsan 01.2007 - 11.2011
Certificate - Health And Fitness
College WIT Klang
Port Klang, Selangor Darul Ehsan 03.2012 - 10.2014
Diploma - Business Management
Universiti Sains Malaysia
Gelugor Penang 06.2021 - 06.2022
Skills
Advanced user of Microsoft Excel and Word
Timeline
Customer Service And Reservation Representative
IGT Services And Technologies KL Sdn Bhd
04.2023 - 03.2024
Diploma - Business Management
Universiti Sains Malaysia
06.2021 - 06.2022
Senior Customer Service and Recovery Executive
DH SCC Malaysia
08.2020 - 03.2023
Telesales Executive
UTS Solutions Sdn Bhd, Menara Etiqa, Kuala Lumpur
12.2018 - 11.2019
Sales Representative
Fitness First Sporthation (M) Sdn Bhd, Klang
03.2016 - 10.2018
Certificate - Health And Fitness
College WIT Klang
03.2012 - 10.2014
Secondary Education
SMK Convent Klang
01.2007 - 11.2011
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