Yoga
Rui Qi Koo
Retail Assistant
Kulim, Kedah
Summary
Committed to ensuring customer satisfaction by providing exceptional service support. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Reliable and results-focused, ready to contribute effectively in dynamic environment.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Retail Assistant
Takashimaya Department Store
10.2019 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options, actively engaged customers to provide general assistance and information on store merchandise.
- Maintained tidy and organized store environment to comply with cleanliness standards, replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Updated product pricing and signage to reflect current promotions and discounts.
- Key in order for purchase stocks and return stocks.
Tour Consultant
In-Touch Travel & Tour Sdn Bhd
03.2017 - 09.2019
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Coordinated international travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Boosted sales revenue by identifying potential clients and showcasing available tour packages.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
Education
Diploma - Tourism And Hotel Management
Reliance College
George Town, Penang, Malaysia 04.2001 -
Skills
Customer service
Interests
Timeline
Retail Assistant
Takashimaya Department Store
10.2019 - Current
Tour Consultant
In-Touch Travel & Tour Sdn Bhd
03.2017 - 09.2019
Diploma - Tourism And Hotel Management
Reliance College
04.2001 -
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