Rugenaa Thinakaran
Clinical Risk & Quality Management
Kuala Lumpur
Summary
I am a dedicated healthcare professional with over 9 years of experience spanning nursing, oncology management, infection control, and clinical risk and quality management. Currently serving as a Senior Executive in Clinical Risk and Safety Management, I bring a strong commitment to patient safety, regulatory compliance, and continuous quality improvement. I excel at coordinating multidisciplinary teams, investigating patient incidents, and ensuring adherence to national guidelines and ethical standards. My experience has developed my expertise in decision-making, strategic planning, and fostering a culture of accountability and excellence in healthcare.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Senior Excutive
Gleneagles Hospital Kuala Lumpur
Ampang, Selangor
05.2024 - Current
- Reviewed and analyzed clinical incidents to identify root causes and implement corrective actions.
- Facilitated audits and quality checks to ensure compliance with regulatory and accreditation requirements.
- Worked closely with healthcare professionals to promote a culture of patient safety and continuous improvement
Assistant Manager
KPJ Ampang Puteri Specialist Hospital
Ampang, Selangor
10.2017 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Bachelor of Science - Bachelor of Nursing Science With Honours
Open University Malaysia
Petaling Jaya, Selangor, Malaysia 01.2024 - Current
High School Diploma -
KPJ Ampang Puteri Specialist Hospiral
Nilai 01.2015 - 09.2017
Skills
Risk Assessment and Mitigation
Policy Development
Data Analysis and Reporting
Regulatory Compliance
Audit and Quality Improvement
Risk Management Software
Collaboration
Communication
Training and Education
Problem-Solving
Timeline
Senior Excutive
Gleneagles Hospital Kuala Lumpur
05.2024 - Current
Bachelor of Science - Bachelor of Nursing Science With Honours
Open University Malaysia
01.2024 - Current
Assistant Manager
KPJ Ampang Puteri Specialist Hospital
10.2017 - 05.2024
High School Diploma -
KPJ Ampang Puteri Specialist Hospiral
01.2015 - 09.2017
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