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RUFAIZA BEN ABDUL
Kota Kinabalu, Sabah
Work Preference
Summary
Looking for motivated individual with versatile experience in customer service and administrative support? Contact me! Recognized for strong data entry skills and the ability to enhance operational efficiency, ready to contribute to team success and drive customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Scolfat Sentinel
Kota Kinabalu, Sabah, Malaysia
11.2025 - 05.2026
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Processed orders and returns efficiently, maintaining a streamlined workflow for customer transactions.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Purchaser
Sekenhand IT TECH
Kota Kinabalu, Sabah, Malaysia
11.2025 - 05.2026
- Coordinated purchase orders and tracked deliveries to optimize inventory levels.
- Researched market trends to identify potential sourcing opportunities for technology products.
- Developed relationships with suppliers to enhance negotiation outcomes and service levels.
- Maintained accurate records of transactions and supplier communications for reporting purposes.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
Editor
Scolfat Sentinel
Kota Kinabalu, Sabah, Malaysia
11.2025 - 05.2026
- Edited video content for clarity and engagement using Adobe Premiere Pro.
- Managed media libraries, organizing footage for efficient access and retrieval.
- Increased viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
- Created short-form videos, animated gifs and motion graphics for social media posts.
Administrative Assistant
Scolfat Tech
Kota Kinabalu, Sabah, Malaysia
11.2025 - 05.2026
- Managed scheduling and calendar coordination for team, enhancing time management efficiency.
- Developed and maintained filing systems, ensuring organized access to documents and information.
- Facilitated office supply procurement, optimizing inventory levels for operational continuity.
- Provided front desk support, delivering excellent customer service and managing inquiries effectively.
Bookkeeper
Margherita Cafe
Kota Belud, Sabah, Malaysia
02.2024 - 11.2025
- Managed daily financial transactions, ensuring accuracy and compliance with accounting standards.
- Processed payroll efficiently, addressing employee inquiries regarding compensation and deductions.
- Prepared monthly financial reports, providing insights for management decision-making.
- Assisted in budget preparation, tracking expenses to align with financial goals.
Education
Bachelor of Science - Medicine
Universidad De Zamboanga
Philippines09-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Follow-up skills
- Call management
- Documentation
- Administrative support
- Spreadsheets
Languages
English
Native or Bilingual
Malay
Professional Working
Timeline
Customer Service Representative
Scolfat Sentinel
11.2025 - 05.2026
Purchaser
Sekenhand IT TECH
11.2025 - 05.2026
Editor
Scolfat Sentinel
11.2025 - 05.2026
Administrative Assistant
Scolfat Tech
11.2025 - 05.2026
Bookkeeper
Margherita Cafe
02.2024 - 11.2025
Bachelor of Science - Medicine
Universidad De Zamboanga