Summary
Overview
Work History
Education
Skills
Jobpreferences
References
Timeline
Generic
RUBINI D/O PANNIR SELVAM

RUBINI D/O PANNIR SELVAM

Summary

To obtain an professional level position in the IT/Business field that will allow me to demonstrate my knowledge and to further my experience and to provide professional development into my career and future.

A motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers Resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner, a service orientated professional Who is very confident when handling enquiries, complaints, and communications. Able to work to timely demands and effectively manage multiple workloads. Right now I am looking for a suitable position with a company that has a unique spirit and which not only believes in giving people the freedom to do a great job, but will also supports them in achieving their future ambitions

Overview

13
13
years of professional experience
11
11
years of post-secondary education

Work History

INTERSHIP

TELEKOM MALAYSIA BERHAD
12.2011 - 1 2012
  • Handle customer via phone call
  • Handle all enquiry via phone
  • Basic troubleshoot LAN & WAN connection via phone
  • Help on installation phone and Streamyx

Senior Test Engineer

Cimb Bank Berhad
09.2023 - Current

Participate in test planning and provide inputs.
Validation of functional specification to test scenario / cases traceability.
Ensure incorporation of non- functional requirements implicit or explicit.
Carry out day to day testing activities per direction from the IT PM, Business PM, Test Manager.
Participate in test planning, test script creation, test data preparation and test execution.
Build and retain knowledge of testing group and release over time.
Ensure accurate and timely logging of defects in Jira with up-to-date information of defects, relevant logs and screen shots required for investigation.
Track and closure of defects in JIRA.

Provide guidance to project team to use JIRA, Confluence, eclipse, Bitvise SSH Client, RCOP, itsr, CLMS, html, JDK - development kit, Apache maven – Java, appzillonserver, Bugzilla , XML & ALM (Application Lifecycle Management).
Analyzing test results on database impacts, errors or bugs and usability.
Ensure test runs and results within the given time frame.
Develop and execute test plans to validate software functionality against requirements and specifications.
Identify, report and track software defects and issues.
Design and implement tests for APIs based on software requirements and user needs
Execute API test cases and analyze results to report on any defects or issues
Identify and track API defects, inconsistencies, and performance issues
Collaborate with developers to fix and improve problematic APIs
Develop tools, frameworks, and methodologies to ensure effective testing of APIs
backend develop API to retrieved any data from database

IT ENGINEER

AFFIN BANK
11.2021 - 08.2023
  • Provided direct technical support to end users on installations on new system, usage or maintenance of company
  • Designing and developing customised solutions within the Dynamics 365 platform
  • Includes coding, unit testing, building applications, and creating, modifying and troubleshooting existing applications
  • Perform manual testing and conduct user acceptance test (UAT) with business users
  • Execution of test cases as decided by test manager on daily basis
  • Reporting daily test progress to stakeholders
  • Developing test scenarios and test case design
  • Experience in designing test plan and test cases using SQL or Jira and Salesforce
  • Have experience in Microsoft Dynamic 365, SQL
  • Customize and configure the CRM system based on the organization's specific needs
  • Ability the CRM system increases the number of leads coming in, helping your marketing team find new customers faster
  • Using SM9, Active Directory and Symantec Encryption
  • Provide end to end testing to SM9 application
  • Document test procedure, guidelines and lead knowledge sharing sessions
  • Respond to user’s inquiries concerning system software and an application
  • Updates patches and checks bugs and performs back-up, recovery and systems monitoring
  • Provide immediate user assistance for emergency and URGENT fixes as defined in service definition

IT ENGINEER

PETRONAS SDN BHD
06.2020 - 06.2021
  • Provided direct technical support to end users on installations on new system, usage or maintenance of company
  • Using SUS SYSTEM, SMART BY GEP, PLMS SYSTEM
  • Respond to user’s inquiries concerning system software and an application
  • Updates patches and checks bugs and performs back-up, recovery and systems monitoring
  • Provide immediate user assistance for emergency and URGENT fixes as defined in service definition
  • Provide quality technical support via telephone, email and self-service to PETRONAS users and vendors to resolve related requests and issues
  • Follow Incident and Request Management process to ensure all reported cases and inquiries are recorded properly and escalated accordingly
  • Perform escalation where necessary to the appropriate team based on established Incident Management guidelines & procedures to ensure reported issue/request being handled swiftly
  • Contribute to own section performance by immediately escalating potential business risks, users’ dissatisfaction feedbacks to the Team Lead, Service Desk Operations and resolving issues efficiently and professionally with minimal business impact to sustain high user satisfaction levels
  • Continuously seeking feedback and self-development via knowledge enhancement to achieve high user satisfaction
  • Provide excellence support by accurately prioritizing tickets and tracking the resolution of tickets that have or may fail contracted service levels to meet the relevant service level
  • Prioritize on critical tickets and ensure efficient support that could contribute towards first contact resolution to deliver support excellence
  • Take ownership of the incidents or service request by monitoring the status to ensure resolution in accordance with service level agreement

CUSTOMER EXPERINCE & OPERATION SUPPORT

MAXIS SDN BHD
06.2018 - 05.2020
  • Plan, configure and install new desktop computers, achieving standardization for workstations
  • Provide technical support for Citrix client/server connectivity relate issues
  • Experience with VMWARE workstations utility through cloud management
  • Flush and rebuild of any windows OS as needed
  • Support Citrix server publish applications, remote clients and users
  • Configure and trouble-shoot individual workstations for TCP/IP networking, and application issues
  • Phone Order Process for Business Company
  • Phone Order Process for Business Individual
  • Online Payment Process and Device NRC Charge
  • Phone Order Cancellation
  • Phone Order Status
  • Phone Order Creation
  • Device management validation & configuration
  • Do problematic report and it is mandatory for full PIC details updated and reflected in EBD Portal for Bright star to perform delivery to PIC premises
  • Capturing full name, IC number and Delivery Address
  • This will help Brightstar to perform proper DO validation and sign off when performing the delivery to Corp/ Govt /SME PIC (Inclusive of individual)
  • PPID to be done if Delivery Address is different from Billing Address before device order approval or related to redirect PIC, delivery address, change of device request after device order approval

TECHNICAL HELPDESK

FUJITSU Malaysia Sdn Bhd
05.2016 - 10.2016
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries over the phone or email
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Run diagnostic programs to resolve problems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Follow up with customers to ensure issue has been resolved
  • Gain feedback from customers about computer usage
  • Run reports to determine malfunctions that continue to occur
  • To provide high standards of integrity, efficiency, and a devotion to customer satisfaction in all
  • Always communicate effectively with customers, colleagues and delivery groups
  • Ensuring all items are dealt with in the appropriate manner including logging all incoming mails for requests
  • Prepare activity logs

NEGOTIATOR (COLLETION OFFICER)

CIMB BANK BERHAD
07.2014 - 10.2015
  • Performing collection dunning to customers
  • Follow-up on promise to pay customers
  • Work together as a team or individually to meet team and individual based targets
  • Negotiate with customer and convince customer to make payments to regulate their loan account with CIMB Bank
  • Performing collection with the aid of collection tools and scripting to minimize flow through, reducing delinquency and Non-Performing Loans (NPL) rate to achieve business objectives

CUSTOMER SERVICE OFFICER

CYGAL SDN.BHD (TELEKOM)
01.2014 - 04.2014
  • Process customer requests within service level and accuracy target
  • Work closely with team members and leaders at all times to achieve optimum efficiency and productivity
  • Remotely access user PC / Laptop to configure WIFI connection / troubleshoot issues
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Log service tickets into the Call Management System
  • If not resolved, escalate service ticket to appropriate support groups and follow-up

Transhipment Assistant

Newstar Angencies SDN.BHD
07.2013 - 09.2013
  • -Maintain office files
  • -Open and distribute the mail
  • -Take minutes at meetings
  • -Distribute minutes
  • -Coordinate repairs to office equipment
  • -Greet and assist visitors
  • -Answer phones
  • -Direct calls and respond to inquiries
  • -Prepare documents and reports on the computer

Education

SPM -

Sekolah Menengah Kebangsaan Klang Utama
01.2003 - 01.2008

Diploma in Networking System - undefined

Politeknik Sultan Idris Shah
Sabak Bernam, Selangor
01.2010 - 01.2013

BSC (Hons) - Computing

Segi Subang Jaya
01.2016 - 01.2019

Skills

Ability to perform well in a team or independent

Jobpreferences

RM 8900, IMMEDIATELY

References

  • Puan. Azlina Bachik, Team Manager, 016-7760318, CIMB Bumiputera Commerce, Jalan Raja Laut, Kuala Lumpur, 50350
  • PUAN.ROWENA BINTI RIDZUAN, Team Manager, 03-32901079, Maxis
  • Encik . Matt Kurniawan , Team Manager , 013-6391811 , Affin@skynet, Quill 18, ground floor , jalan teknokrat 3 , Cyberjaya

Timeline

Senior Test Engineer

Cimb Bank Berhad
09.2023 - Current

IT ENGINEER

AFFIN BANK
11.2021 - 08.2023

IT ENGINEER

PETRONAS SDN BHD
06.2020 - 06.2021

CUSTOMER EXPERINCE & OPERATION SUPPORT

MAXIS SDN BHD
06.2018 - 05.2020

TECHNICAL HELPDESK

FUJITSU Malaysia Sdn Bhd
05.2016 - 10.2016

BSC (Hons) - Computing

Segi Subang Jaya
01.2016 - 01.2019

NEGOTIATOR (COLLETION OFFICER)

CIMB BANK BERHAD
07.2014 - 10.2015

CUSTOMER SERVICE OFFICER

CYGAL SDN.BHD (TELEKOM)
01.2014 - 04.2014

Transhipment Assistant

Newstar Angencies SDN.BHD
07.2013 - 09.2013

INTERSHIP

TELEKOM MALAYSIA BERHAD
12.2011 - 1 2012

Diploma in Networking System - undefined

Politeknik Sultan Idris Shah
01.2010 - 01.2013

SPM -

Sekolah Menengah Kebangsaan Klang Utama
01.2003 - 01.2008
RUBINI D/O PANNIR SELVAM