RUBENDRAN PILLAI
Assistant Team Manager ( LEAP )
Rawang, Selangor,10
Summary
Experienced finance professional with 7 years of expertise in custodian operations, seeking a managerial position to lead strategic initiatives, optimize operational workflows, and ensure compliance with regulatory standards. Committed to driving team performance and delivering value-added solutions that support institutional growth and client satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2026
2026
years of post-secondary education
3
3
Languages
Work History
Assistant Team Manager (LEAP)
CACEIS Malaysia Sdn Bhd
01.2025 - Current
- Lead initiatives to strengthen data control and improve invoicing processes.
- Developed and maintained a Client Dashboard for performance tracking.
- Conducted capacity modelling and optimized resource allocation.
- Delivered end-to-end process insights and managed cross-team projects.
- Enhanced performance management and staff development.
- Streamlined workflow processes, resulting in increased productivity and reduced turnaround times.
- Optimized resource allocation for projects by identifying inefficiencies and reallocating resources as needed for maximum output.
Assistant Manager
CACEIS Malaysia Sdn Bhd
10.2023 - 12.2024
- Managed client instructions, reconciliations, and reporting.
- Collaborated with relationship managers on client requests and escalations.
- Improved onboarding processes and ensured regulatory compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Developed strong working relationships with staff, fostering a positive work environment.
Securities & Derivatives Analyst 2
Citigroup Transaction Services (M) Sdn Bhd
08.2021 - 10.2023
- Processed trades, settlements, and conducted investigations.
- Assisted with control activities and product launches.
- Provided analytical support to improve risk controls and reporting.
- Maintained existing tools necessary for desk to operate and properly managed risks.
- Coordinated internally with other desks and externally with inter-dealer brokers to seek and analyze trade opportunities for optimal hedging.
Senior Shareholder Administrator (Reconciliation Team)
MFEX
11.2020 - 08.2021
- Led a reconciliation team and implemented process improvements.
- Ensured timely break resolution and client query handling.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Senior Shareholder Administrator (Onboarding/Migrations)
MFEX
08.2019 - 10.2020
- Oversaw client migrations, asset transfers, and corporate actions.
- Functioned as SME and conducted training and RCSA reviews.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Shareholder Administrator (Corporate Action)
MFEX
03.2019 - 07.2019
- Executed fund launches and corporate actions.
- Maintained TLM reporting and acted as SME in global discussions.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Shareholder Administrator
RBC Investor & Treasury Services
04.2018 - 02.2019
- Managed migrations and asset transfers.
- Provided mentorship and maintained audit controls.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Education
BBA - Finance and Banking
Infrastructure University Kuala Lumpur
Sepang, Selangor, Malaysia 04.2001 - 09.2014
Malaysian Higher School Certificate (STPM) -
SMK Maxwell
Kuala Lumpur, Malaysia12-2013
Skills
- Custody Operations
- Reconciliations & Settlements
- Corporate Actions
- Asset Transfers
- Static Data & Onboarding
- Team Leadership & Training
- Client Relationship Management
- Project Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Process improvement
- Performance management
- Client relationship management
Team collaboration
Workflow optimization
Employee training
Employee development
Operational excellence
Employee scheduling
Staff development
Accomplishments
- Led successful RIPA project – CACEIS
- Completed accreditation training for managers – CACEIS
- Team of the Quarter – CACEIS (2023), Citibank (2022)
- Outstanding Performance Award – MFEX (2019)
- Promoted to Senior Shareholder Administrator – MFEX (2019)
- Successfully migrated UK’s largest client – MFEX
- Stabilized corporate action process – MFEX
Timeline
Assistant Team Manager (LEAP)
CACEIS Malaysia Sdn Bhd
01.2025 - Current
Assistant Manager
CACEIS Malaysia Sdn Bhd
10.2023 - 12.2024
Securities & Derivatives Analyst 2
Citigroup Transaction Services (M) Sdn Bhd
08.2021 - 10.2023
Senior Shareholder Administrator (Reconciliation Team)
MFEX
11.2020 - 08.2021
Senior Shareholder Administrator (Onboarding/Migrations)
MFEX
08.2019 - 10.2020
Shareholder Administrator (Corporate Action)
MFEX
03.2019 - 07.2019
Shareholder Administrator
RBC Investor & Treasury Services
04.2018 - 02.2019
BBA - Finance and Banking
Infrastructure University Kuala Lumpur
04.2001 - 09.2014
Malaysian Higher School Certificate (STPM) -
SMK Maxwell
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