Rozita Md Nor
Business Owner
Johor Bahru
Summary
Proven leader and innovative entrepreneur with a track record of elevating Derina Empire through strategic planning, business development, and exceptional customer service. Skilled in financial management and team leadership, I've driven revenue growth and operational efficiency. Expertise in project management and effective communication has fostered a culture of continuous improvement and client satisfaction.
Overview
26
26
years of professional experience
Work History
Business Owner
Derina Empire
01.2016 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Analyst Programmer
Epson Precision
09.1998 - 08.2005
- Tested and deployed scalable and highly available software products.
- Collaborated with cross-functional teams to drive successful project completion and client satisfaction.
- Continuously updated programming skills through self-directed learning opportunities, staying current with industry trends and best practices.
- Supported business growth by researching and implementing cutting-edge technologies into existing systems.
- Analyzed and designed relational databases using FoxPro/Visual FoxPro.
- Evaluated multiple software solutions during early software architecture plotting and system migration planning stage.
- Worked closely with clients to establish specifications and system designs.
- Developed user-friendly interfaces that improved customer experience and increased product adoption rates.
- Reduced system downtime for clients through proactive monitoring and troubleshooting of applications.
- Updated documentation with project deviations to capture changes.
- Enhanced software quality with thorough testing, debugging, and documentation processes.
- Stored, retrieved and manipulated data for close analysis of database performance.
- Increased efficiency in data analysis tasks through the creation of customized algorithms and reports.
- Facilitated smooth workflow transitions during major system upgrades or migrations.
- Modified existing software to correct errors, adapt to new hardware and improve performance.
- Wrote highly maintainable, solid code for software system.
- Collaborated with product management to design, build and test systems.
- Identified causes of issues within applications and determined which modifications needed to be made.
- Documented program development and revisions to maintain records.
- Participated in design sessions with clients to ascertain project specifications.
- Maintained existing applications and designed and delivered new applications.
- Improved systems with addition of new features and infrastructure.
- Worked with analysts to prepare test plans and assess test data.
- Created databases, data entry systems and other applications for diverse uses.
- Developed in-house applications designed for company needs.
- Utilized both agile and waterfall methodologies to develop software of varying complexity and business needs.
- Collaborated with other developers to refine software design and implementation.
- Researched information and conducted analysis for software and systems modifications and new projects.
- Analyzed, reviewed and revised programs to increase operating efficiency.
- Provided computer programming subject matter expertise to project team members.
- Designed software for distributed systems and cloud computing platforms.
- Performed code refactoring and optimization to improve performance.
Education
Bachelor of Science - BACHELOR OF COMPUTER SCIENCE
SPACE UTM
Johor Bahru, Johor, Malaysia 04.2001 -
DIPLOMA IN INFORMATION TECHNOLOGY -
SAL GROUP OF COLLEGE (CERTIFIED BY UKM)
JOHOR BAHRU 04.2001 -
Skills
Customer Service
Business Planning
Business Development
Staff Management
Customer Relations
Business Administration
Strategic Planning
Employee Development
Financial Management
Project Management
Business marketing
Resources Allocation
Negotiation and Persuasion
Purchasing and planning
Strategic Decision-Making
Talent Allocation
Sales Planning
Contract Management
Team Collaboration and Leadership
Cost analysis and savings
Social Media Marketing
Budget Control
Sales Development
Regulatory Compliance
Staff hiring
New Business Development
Public Speaking
Cost Control and Budgeting
Work Planning and Prioritization
Entrepreneurial personality
Financial Planning
Operations Management
Sales strategics
Accounting management
Vendor Relationship Management
Issue Resolution
Start-Up Operations
Human Resources Management
E-commerce management
Performance Improvement
Policies and Procedures Development
Trends Analysis
Problem-Solving
Decision-Making
Adaptability and Flexibility
Self Motivation
Effective leader
Multitasking Abilities
Organizational Skills
Problem-solving abilities
Effective Communication
Business Leadership
Team Leadership
Excellent Communication
Marketing Strategies
Cost Reduction
Performance Evaluations
Cost Control
Staff Scheduling
Employee Motivation
Goal Setting
Languages
Malay
Native language
English
Intermediate
B1
Interests
TRAVEL
LEARNING
Timeline
Business Owner
Derina Empire
01.2016 - Current
Bachelor of Science - BACHELOR OF COMPUTER SCIENCE
SPACE UTM
04.2001 -
DIPLOMA IN INFORMATION TECHNOLOGY -
SAL GROUP OF COLLEGE (CERTIFIED BY UKM)
04.2001 -
Analyst Programmer
Epson Precision
09.1998 - 08.2005