ROZIEANA ZAINAL ABIDIN
SUNGAI BULOH
Summary
Proven track record in elevating sales performance and forging robust client relationships, notably at KARYA EHSAN SDN BHD. Expert in targeted marketing and skilled negotiator, achieving favorable contract terms and enhancing customer loyalty. Demonstrates exceptional relationship-building and strategic marketing acumen, driving long-term business growth and customer satisfaction. Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.
Overview
8
8
years of professional experience
Work History
EXECUTIVE SALES & MARKETING
KARYA EHSAN SDN BHD
KUALA LUMPUR
02.2021 - 01.2023
- Developed strong client relationships for increased customer loyalty and repeat business.
- Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
- Negotiated contracts skillfully, securing favorable terms for the organization.
- Delivered compelling presentations to secure new business opportunities and partnerships.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Personal Assistant
DAGANG NEXCHANGE BERHAD
KUALA LUMPUR
12.2016 - 12.2021
- Managed confidential information with discretion, maintaining the highest level of trust and professionalism.
- Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
- Organized high-level events, ensuring seamless execution and positive attendee experiences.
- Liaised with internal departments and external partners, fostering strong professional relationships.
- Arranged domestic and international travel plans and itineraries.
- Attended meetings, took notes and tracked action items.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Served as point of contact between clients and managerial staff.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Wrote reports, executive summaries and newsletters.
CABIN CREW MANAGEMENT TEAM
CAKERWALA SDN BHD
SUBANG
01.2015 - 01.2016
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Education
No Degree - MALAYSIA SCHOOL CERTIFICATE
SEKOLAH MENENGAH KEBANGSAAN DARUL EHSAN
SELANGOR01.2022
High School Diploma -
RIFA'S COLLAGE
KUALA LUMPUR10.2005
Skills
- Targeted marketing
- Sales Performance
- Relationship Building
Languages
Malay
Native language
Malay
Advanced
C1
English
Upper intermediate
B2
Timeline
EXECUTIVE SALES & MARKETING
KARYA EHSAN SDN BHD
02.2021 - 01.2023
Personal Assistant
DAGANG NEXCHANGE BERHAD
12.2016 - 12.2021
CABIN CREW MANAGEMENT TEAM
CAKERWALA SDN BHD
01.2015 - 01.2016
No Degree - MALAYSIA SCHOOL CERTIFICATE
SEKOLAH MENENGAH KEBANGSAAN DARUL EHSAN
High School Diploma -
RIFA'S COLLAGE