Rozidah Kamalul Ariffin
Kuala Lumpur
Summary
Training Manager with extensive experience in developing instructional materials, including presentations and online courses, to enhance employee learning. Successfully identified areas for improvement in training methods, leading to the implementation of effective learning strategies that align with organizational goals. Collaborated with department heads to assess skill gaps and design targeted training programs, resulting in improved employee performance and satisfaction. Maintained comprehensive records of training activities and certifications to ensure compliance and support continuous development initiatives.
Overview
32
32
years of professional experience
Work History
Training and Business Continuity Manager
Standard Chartered Bank Malaysia Berhad
Kuala Lumpur
04.2024 - 03.2025
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Provided coaching and mentorship programs for staff members.
- Evaluated instructor performance during classes and provided feedback as needed.
- Identified areas of improvement in existing training methods and procedures.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Maintained records of employee participation in all training activities.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Monitored progress of trainees through feedback from managers and supervisors.
- Created post-training evaluation surveys to measure performance improvement.
- Researched emerging trends in corporate learning solutions and technologies.
- Advised management on best practices related to employee education initiatives.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Conducted assessments to determine skill gaps of existing personnel.
- Conducted risk assessments to identify potential threats and vulnerabilities to operations.
- Monitored industry trends in order to maintain awareness of best practices related to Business Continuity Planning.
- Assessed impact of proposed changes in technology infrastructure on existing plans for continuity of operations.
- Provided guidance and support on disaster recovery strategies and initiatives.
- Maintained confidentiality of sensitive information related to Business Continuity Planning activities.
- Developed, implemented and maintained Business Continuity Plans to ensure that business operations can continue in the event of a disruption.
- Conducted periodic reviews of existing plans and identified areas for improvement.
- Created training programs for staff on how to respond during an emergency situation or crisis situation.
- Facilitated tabletop exercises with key stakeholders to test the effectiveness of established plans.
- Prepared detailed reports outlining progress made towards achieving organizational objectives related to Business Continuity Planning.
- Coordinated efforts between departments in order to ensure effective response times when responding to disruptions.
- Reviewed incident response plans regularly ensuring they are up-to-date with regulatory requirements.
- Developed and implemented business plans for each year and quarter.
- Prepared and submitted positions and information response to enable business to maintain critical operations in event of major disruptions.
- Monitored contingency plan exercises, assessed plan effectiveness and recommended plan improvements to improve responses to emergencies.
Training Manager
Standard Chartered Global Business Services Sdn Bhd
Kuala Lumpur
02.2002 - 03.2024
- Maintained up-to-date records of employee training activities within the organization's database system.
- Implemented systems for tracking employee certifications and qualifications across departments.
- Advised management on best practices related to employee education initiatives.
- Developed training materials, including manuals, guides and handouts.
- Created post-training evaluation surveys to measure performance improvement.
- Monitored progress of trainees through feedback from managers and supervisors.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Maintained records of employee participation in all training activities.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Scheduled meetings with stakeholders to discuss future learning needs.
- Conducted assessments to determine skill gaps of existing personnel.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Provided coaching and mentorship programs for staff members.
- Identified areas of improvement in existing training methods and procedures.
- Organized and coordinated training sessions for new employees.
- Collaborated with subject matter experts to develop relevant content.
- Analyzed training needs to develop new programs or modify and improve existing.
- Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Reported progress against planned activities to secure management support and achieve objectives.
- Offered specific training programs to help workers generalized and job-specific abilities.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Implemented training improvements to achieve desired results.
- Benchmarked learning and development strategies using industry best practices.
- Designed training schedules for new and existing employees.
- Maintained comprehensive database to track training, certifications and qualifications.
Assistant Manager - Securities Services
Standard Charteted Bank Malaysia Berhad
Kuala Lumpur
02.1998 - 01.2002
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
Executive - Securities Services
Malayan Banking Berhad
Kuala Lumpur
04.1993 - 02.1998
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Organized and facilitated regular meetings with senior management teams.
- Developed and implemented strategies to increase executive efficiency.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
Education
High School Diploma -
Institut Techonology Mara
Melaka05-1990
High School Diploma -
Sekolah Menengah Padang Tembak
Kuala Lumpur12-1986
Skills
- Business continuity planning
- Risk assessment
- Incident response
- Disaster recovery
- Training development
- Performance evaluation
- Employee coaching
- Data analysis
- Workshop facilitation
- Continuous improvement
- Contingency planning
- Recovery strategies
- Teamwork and collaboration
Timeline
Training and Business Continuity Manager
Standard Chartered Bank Malaysia Berhad
04.2024 - 03.2025
Training Manager
Standard Chartered Global Business Services Sdn Bhd
02.2002 - 03.2024
Assistant Manager - Securities Services
Standard Charteted Bank Malaysia Berhad
02.1998 - 01.2002
Executive - Securities Services
Malayan Banking Berhad
04.1993 - 02.1998
High School Diploma -
Institut Techonology Mara
High School Diploma -
Sekolah Menengah Padang Tembak