Sports
Hi, I’m
Rozana Othman
Regional- Assistant Director of Sales & Marketing
Kuala Lumpur,14
Summary
Seasoned manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
years of professional experience
7
years of post-secondary education
2
Languages
Work History
Hotel Equatorial Management Sdn BhdKuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Regional -Assistant Director of Sales & Marketing
01.2023 - Current
Job overview
- Developed strong relationships with key stakeholders to foster a positive working environment and drive business success.
- Increased sales opportunities for hotel group by identifying growth opportunities and executing targeted marketing campaigns.
- Promoted an inclusive work environment that embraced diversity and encouraged open communication among team members.
- Fostered strong partnerships with local businesses to increase brand visibility within the community.
- Boosted customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
- Acted as a liaison between headquarters and individual hotel ensuring alignment of goals, strategies, and communication.
- Cultivated long-term partnerships with key industry influencers, strengthening the company''s credibility in the marketplace.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Hotel Equatorial Management Sdn BhdKuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Senior Sales Manager
08.2014 - 12.2022
Job overview
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Researched competitors' activities and products to uncover new trends
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Hotel City Bayview, Georgetown, PenangGeorgetown
Sales Manager
01.2007 - 06.2007
Job overview
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Widad PublicationKuala Lumpur
Public Relations/Liaison Manager
07.2006 - 12.2006
Job overview
- Maintained knowledge of latest requirements and support strategies.
- Increased program outreach by building strong relationships with educators and community.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Forged and cultivated productive relationships with community members and potential partners.
Ambank BhdAlor Setar, Kedah
Financial Executive
01.2006 - 06.2006
Job overview
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Kept client financial plans optimized for current market trends and economic conditions.
- Expanded customer base through community outreach and strategic business partnerships.
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
- Collaborated with team members to achieve target results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Maybank BhdGeorgetown, Penang
Financial Executive
03.2000 - 12.2005
Job overview
- Optimized corporate tax strategy through diligent research and planning, minimizing tax liabilities while maintaining compliance with regulations.
- Developed comprehensive financial models for strategic decision-making, driving profitability improvements.
- Educated clients on various investment products and tax-saving strategies, empowering informed decisionmaking.
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Conducted thorough risk assessments, ensuring appropriate asset allocation aligned with clients'' risk tolerance levels.
- Developed recommendations specific to client's financial situation on variety of topics.
- Negotiated competitive insurance policies on behalf of clients, securing optimal coverage at favorable rates.
- Built strong relationships with clients through consistent communication and proactive portfolio updates.
- Collaborated with cross-functional teams to develop tailored solutions addressing clients'' unique financial needs and goals.
Education
Universiti Utara MalaysiaSintok.Kedah
Bachelor of Public Management from Public Management
01.1996 - 10.1999
University Overview
- Represented university in softball, volleyball & handball
- Actively participated in student affairs activity
Universiti Utara MalaysiaSintok, Kedah
Matriculation
03.1994 - 11.1995
University Overview
- Represented university in handball & volleyball
- Orientation committee for new student
Maktab Rendah Sains MaraKerteh/Kuala Berang, Terengganu
SPM
03.1994 - 11.1995
University Overview
- Represented school in handball & volleyball
- Orientation committee for new student
Skills
Rapport and relationship building
Additional Information
- Licensed Life Insurance advisor 2000-2007
- Licensed General Insurance advisor 2000-2007
- Licensed Unit Trust advisor 2000-2007
Interests
Novel
Conducting Training
Timeline
Regional -Assistant Director of Sales & Marketing
Hotel Equatorial Management Sdn Bhd
01.2023 - Current
Senior Sales Manager
Hotel Equatorial Management Sdn Bhd
08.2014 - 12.2022
Sales Manager
Hotel City Bayview, Georgetown, Penang
01.2007 - 06.2007
Public Relations/Liaison Manager
Widad Publication
07.2006 - 12.2006
Financial Executive
Ambank Bhd
01.2006 - 06.2006
Financial Executive
Maybank Bhd
03.2000 - 12.2005
Universiti Utara Malaysia
Bachelor of Public Management from Public Management
01.1996 - 10.1999
Universiti Utara Malaysia
Matriculation
03.1994 - 11.1995
Maktab Rendah Sains Mara
SPM
03.1994 - 11.1995
Reference
Puan Suzilawati Ahmad
Manager, Human Resources
Hotel Equatorial Management Sdn Bhd
012- 317 8989
Dr Sarimah Bashah
Senior Vice President
Head, Retail Investment Department
Bank Muamalat Malaysia Bhd
019 - 454 8790
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