ROWEN IRENE EDWARD
Store Manager
Kuala Lumpur
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Store Manager
Berjaya Starbucks Coffee Company
05.2021 - Current
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager Trainee
Berjaya Starbucks Coffee Company Sdn Bhd
05.2020 - 04.2021
- Organized special events such as product launches or seasonal sales campaigns that attracted new customers to the store.
- Monitored daily store operations to ensure compliance with company policies, safety regulations, and government guidelines.
- Conducted regular performance evaluations for staff members, providing constructive feedback to support their career progression.
- Coordinated with regional managers on strategic planning initiatives aimed at enhancing overall store performance within the district.
Sales Associate
Calvin Klein Underwear The Gardens
03.2019 - 08.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
SPM -
SM St Francis Convent (M)
01.2009 - 11 2013
Diploma in Civil Engineering
City University College
Petaling Jaya Selangor10.2016
Skills
Report Generation
undefinedAccomplishments
- Achieved the highest Average ticket in Malaysia for month of July 2023
- Hosted few Media events / Black Pink , Disney Merchandise Launching , Starbucks 25th Anniversary
Timeline
Store Manager
Berjaya Starbucks Coffee Company
05.2021 - Current
Store Manager Trainee
Berjaya Starbucks Coffee Company Sdn Bhd
05.2020 - 04.2021
Sales Associate
Calvin Klein Underwear The Gardens
03.2019 - 08.2019
SPM -
SM St Francis Convent (M)
01.2009 - 11 2013
Diploma in Civil Engineering
City University College
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