Energetic and personable individual with strong aptitude for leadership and team collaboration. Possesses in-depth understanding of sales strategies and data analysis, along with excellent communication and problem-solving skills. Capable of driving team performance and exceeding sales goals.
Overview
10
10
years of professional experience
2
2
Languages
Work History
GP Sales Team Lead
Synapse Laboratory & Nexus MediLabs
09.2023 - Current
Company Overview: Medical Laboratory
Developed and executed strategic sales plans to enhance utilization of laboratory services, including diagnostic testing, blood panels, and screenings.
Identified and secured new business opportunities, establishing key partnerships with clinics, hospitals, and healthcare organizations.
Collaborated with medical teams to create customized test packages tailored to patient care needs.
Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.
Led and motivated a sales team to consistently exceed sales targets, driving growth in laboratory services.
Provided ongoing training on laboratory offerings, new technologies, and customer service to ensure team proficiency.
Conducted market research to track industry trends, competitor offerings, and emerging testing technologies, refining pricing strategies to maintain a competitive edge.
Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
Delivered strategic insights to management regarding industry developments, patient demand, and competitive advantages.
Increased sales revenue by implementing targeted sales strategies and team training sessions.
Organized Continuing Medical Education (CME) programs for healthcare practitioners to increase understanding of laboratory services.
Represented the laboratory at industry events, conferences, and networking opportunities to expand business prospects.
Collaborated with marketing teams to design targeted campaigns, increasing awareness and adoption of laboratory services among healthcare providers.
Provided monthly sales performance reports to management, analyzing revenue trends and growth opportunities.
Utilized sales data to identify performance gaps, implementing strategies to drive growth in test orders.
Managed the sales department budget, ensuring optimal resource allocation in line with financial targets.
Developed and distributed a comprehensive laboratory handbook for healthcare providers to facilitate service understanding.
Realigned sales and laboratory operations to better meet customer needs, optimizing service delivery.
Expanded laboratory services across Peninsular Malaysia, extending coverage to five additional states.
Achieved a 37% year-on-year growth in general screening and 15% growth in molecular laboratory services within the GP sector.
Successfully managed large-scale nationwide projects, overseeing laboratory operations and logistics
GP Sales Manager
Pathology & Clinical Laboratory (Pathlab)
Kelana Jaya
09.2022 - 09.2023
Company Overview: Medical Laboratory
Developed and executed targeted sales strategies to boost utilization of laboratory services, including diagnostic tests, blood work, and screenings.
Identified and secured new business opportunities, forming partnerships with local clinics and healthcare providers.
Collaborated with medical teams to design customized patient testing packages aligned with clinical needs.
Managed and nurtured relationships with healthcare providers, GP clinics, and specialists to drive laboratory referrals.
Led a team of five sales representatives, consistently achieving and surpassing sales targets for laboratory services.
Marketing Manager/Consultant
BSM Premier Pathology
10.2021 - 08.2022
Company Overview: Medical Laboratory
Led and managed a team of 5 within the sales and marketing department.
Acted as a key advisor on laboratory operations, sales strategies, logistics, and overall operations, reporting directly to the Director.
Mentored junior team members, providing guidance and support to foster professional growth and skill development within the sales department.
Contributed to the development and execution of strategies to enhance sales and marketing efforts for the laboratory.
Achieved a 10% increase in sales revenue and a 50% growth in client base.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Streamlined and organized the sales department to ensure efficient operations and order management
Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Marketed and promoted COVID-19 PCR and other pathology testing services to GP clinics, hospitals, and healthcare facilities.
Identified and established business opportunities outside the Klang Valley, including in Perak, Johor, Penang, Negeri Sembilan, and Melaka.
Sales Manager
Daehan Rehabilitation Hospital
Putrajaya
08.2020 - 01.2021
Company Overview: Hospital
Carried out marketing activities to create awareness on Neurorehabilitation throughout other Private and Government Hospitals in the country
Involved in development of marketing strategies to ensure constant flow of referrals are generated
Creating and designing neurorehabilitation packages for new patients and also loyalty programs for existing patients
Involved in transitioning of physical B2B events together for public roadshows and public talks to virtual in light of COVID-19
Involved in revitalizing hospital facilities to ensure comfort and ease of patients
Hospital
Area Manager
Clinipath (M) Sdn Bhd
Bangsar
11.2018 - 07.2020
Company Overview: Medical Laboratory
To lead and manage a branch which involves looking into laboratory, courier and marketing activities
Contributed towards revenue growth of company during covid-19, with monthly sales achievement of RM2.5million
Involved in development of marketing strategies in order to market medical tests to clients such as general practitioners, medical specialists, dialysis centers, homeopathic centers etc
To ensure that personal sales and collection targets are exceeded
Monitoring of branch performance and motivating branch staff to achieve targets, ie-customer SLC in order to ensure high standard of customer satisfaction
Budget forecasting and monitoring at branch level
Recruitment and training of courier staff to ensure quality of service provided
Medical Laboratory
Assistant Manager
Gleneagles Kuala Lumpur
Ampang
05.2018 - 10.2018
Company Overview: Hospital
Responsible for marketing GKL’s centers of excellence to GP’s and specialists within KL and Klang Valley region
Main committee in setting up CME’s for GP’s to market GKL’s centers of excellence
Stakeholder and vendor management to secure venues to conduct CME’s and other related events under GKL
Involved in organizing B2C events together with B2C team for public roadshows and public talks
Part of B2B team involved in organizing events for insurance companies and insurance agents
Part of the task force that was involved in re-designing GKL’s referral system
Hospital
Sales & Marketing Supervisor
Clinipath (M) Sdn Bhd
Klang
01.2016 - 04.2018
Company Overview: Medical Laboratory
Medical Laboratory
Sales & Marketing Executive
Clinipath (M) Sdn Bhd
Klang
12.2014 - 12.2015
Company Overview: Medical Laboratory
Marketed medical tests to clients, including general practitioners, specialists, dialysis centers, and homeopathic clinics, visiting 5-7 new clients daily.
Conducted client visits to ensure satisfaction, averaging 10-12 visits per day.
Met personal sales and collection targets consistently.
Planned and organized medical drives in pharmacies and factories.
Assisted in the setup of new medical lab branches across Malaysia and ensured smooth operations.
Managed administrative tasks following pharmacy and factory medical drives.
Designed marketing materials such as brochures, leaflets, and banners for medical tests.
Compiled monthly sales statistics for all Clinipath (M) Sdn Bhd branches.
Coordinated large-scale marketing efforts with the Malaysian Medical Association for clinics, hospitals, and healthcare centers.
Ensured marketing staff were knowledgeable about the latest medical tests and supported them in achieving sales targets.
Developed and executed marketing campaigns and promotions to attract new customers.
Planned and organized Continuing Medical Education (CME) events for hospitals and medical centers.
Trained as a product specialist for new and advanced tests such as Genetic Test and Molecular Test
Assisted with the launch of new branches within Malaysia.
Education
International Master of Business Administration (MBA) -
TECHNICAL MANAGER/Senior Medical Laboratory Scientist at NEXUS MEDILABS SDN BHDTECHNICAL MANAGER/Senior Medical Laboratory Scientist at NEXUS MEDILABS SDN BHD