Summary
Overview
Work History
Education
Skills
Training Certification License
References
Timeline
Generic
Rowan Kevin Christopher

Rowan Kevin Christopher

Sales & Marketing
Kuala Lumpur

Summary

Energetic and personable individual with strong aptitude for leadership and team collaboration. Possesses in-depth understanding of sales strategies and data analysis, along with excellent communication and problem-solving skills. Capable of driving team performance and exceeding sales goals.

Overview

10
10
years of professional experience
2
2
Languages

Work History

GP Sales Team Lead

Synapse Laboratory & Nexus MediLabs
09.2023 - Current
  • Company Overview: Medical Laboratory
  • Developed and executed strategic sales plans to enhance utilization of laboratory services, including diagnostic testing, blood panels, and screenings.
  • Identified and secured new business opportunities, establishing key partnerships with clinics, hospitals, and healthcare organizations.
  • Collaborated with medical teams to create customized test packages tailored to patient care needs.
  • Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.
  • Led and motivated a sales team to consistently exceed sales targets, driving growth in laboratory services.
  • Provided ongoing training on laboratory offerings, new technologies, and customer service to ensure team proficiency.
  • Conducted market research to track industry trends, competitor offerings, and emerging testing technologies, refining pricing strategies to maintain a competitive edge.
  • Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
  • Delivered strategic insights to management regarding industry developments, patient demand, and competitive advantages.
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Organized Continuing Medical Education (CME) programs for healthcare practitioners to increase understanding of laboratory services.
  • Represented the laboratory at industry events, conferences, and networking opportunities to expand business prospects.
  • Collaborated with marketing teams to design targeted campaigns, increasing awareness and adoption of laboratory services among healthcare providers.
  • Provided monthly sales performance reports to management, analyzing revenue trends and growth opportunities.
  • Utilized sales data to identify performance gaps, implementing strategies to drive growth in test orders.
  • Managed the sales department budget, ensuring optimal resource allocation in line with financial targets.
  • Developed and distributed a comprehensive laboratory handbook for healthcare providers to facilitate service understanding.
  • Realigned sales and laboratory operations to better meet customer needs, optimizing service delivery.
  • Expanded laboratory services across Peninsular Malaysia, extending coverage to five additional states.
  • Achieved a 37% year-on-year growth in general screening and 15% growth in molecular laboratory services within the GP sector.
  • Successfully managed large-scale nationwide projects, overseeing laboratory operations and logistics

GP Sales Manager

Pathology & Clinical Laboratory (Pathlab)
Kelana Jaya
09.2022 - 09.2023
  • Company Overview: Medical Laboratory
  • Developed and executed targeted sales strategies to boost utilization of laboratory services, including diagnostic tests, blood work, and screenings.
  • Identified and secured new business opportunities, forming partnerships with local clinics and healthcare providers.
  • Collaborated with medical teams to design customized patient testing packages aligned with clinical needs.
  • Managed and nurtured relationships with healthcare providers, GP clinics, and specialists to drive laboratory referrals.
  • Led a team of five sales representatives, consistently achieving and surpassing sales targets for laboratory services.

Marketing Manager/Consultant

BSM Premier Pathology
10.2021 - 08.2022
  • Company Overview: Medical Laboratory
  • Led and managed a team of 5 within the sales and marketing department.
  • Acted as a key advisor on laboratory operations, sales strategies, logistics, and overall operations, reporting directly to the Director.
  • Mentored junior team members, providing guidance and support to foster professional growth and skill development within the sales department.
  • Contributed to the development and execution of strategies to enhance sales and marketing efforts for the laboratory.
  • Achieved a 10% increase in sales revenue and a 50% growth in client base.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Streamlined and organized the sales department to ensure efficient operations and order management
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Marketed and promoted COVID-19 PCR and other pathology testing services to GP clinics, hospitals, and healthcare facilities.
  • Identified and established business opportunities outside the Klang Valley, including in Perak, Johor, Penang, Negeri Sembilan, and Melaka.

Sales Manager

Daehan Rehabilitation Hospital
Putrajaya
08.2020 - 01.2021
  • Company Overview: Hospital
  • Carried out marketing activities to create awareness on Neurorehabilitation throughout other Private and Government Hospitals in the country
  • Involved in development of marketing strategies to ensure constant flow of referrals are generated
  • Creating and designing neurorehabilitation packages for new patients and also loyalty programs for existing patients
  • Involved in transitioning of physical B2B events together for public roadshows and public talks to virtual in light of COVID-19
  • Involved in revitalizing hospital facilities to ensure comfort and ease of patients
  • Hospital

Area Manager

Clinipath (M) Sdn Bhd
Bangsar
11.2018 - 07.2020
  • Company Overview: Medical Laboratory
  • To lead and manage a branch which involves looking into laboratory, courier and marketing activities
  • Contributed towards revenue growth of company during covid-19, with monthly sales achievement of RM2.5million
  • Involved in development of marketing strategies in order to market medical tests to clients such as general practitioners, medical specialists, dialysis centers, homeopathic centers etc
  • To ensure that personal sales and collection targets are exceeded
  • Monitoring of branch performance and motivating branch staff to achieve targets, ie-customer SLC in order to ensure high standard of customer satisfaction
  • Budget forecasting and monitoring at branch level
  • Recruitment and training of courier staff to ensure quality of service provided
  • Medical Laboratory

Assistant Manager

Gleneagles Kuala Lumpur
Ampang
05.2018 - 10.2018
  • Company Overview: Hospital
  • Responsible for marketing GKL’s centers of excellence to GP’s and specialists within KL and Klang Valley region
  • Main committee in setting up CME’s for GP’s to market GKL’s centers of excellence
  • Stakeholder and vendor management to secure venues to conduct CME’s and other related events under GKL
  • Involved in organizing B2C events together with B2C team for public roadshows and public talks
  • Part of B2B team involved in organizing events for insurance companies and insurance agents
  • Part of the task force that was involved in re-designing GKL’s referral system
  • Hospital

Sales & Marketing Supervisor

Clinipath (M) Sdn Bhd
Klang
01.2016 - 04.2018
  • Company Overview: Medical Laboratory
  • Medical Laboratory

Sales & Marketing Executive

Clinipath (M) Sdn Bhd
Klang
12.2014 - 12.2015
  • Company Overview: Medical Laboratory
  • Marketed medical tests to clients, including general practitioners, specialists, dialysis centers, and homeopathic clinics, visiting 5-7 new clients daily.
  • Conducted client visits to ensure satisfaction, averaging 10-12 visits per day.
  • Met personal sales and collection targets consistently.
  • Planned and organized medical drives in pharmacies and factories.
  • Assisted in the setup of new medical lab branches across Malaysia and ensured smooth operations.
  • Managed administrative tasks following pharmacy and factory medical drives.
  • Designed marketing materials such as brochures, leaflets, and banners for medical tests.
  • Compiled monthly sales statistics for all Clinipath (M) Sdn Bhd branches.
  • Coordinated large-scale marketing efforts with the Malaysian Medical Association for clinics, hospitals, and healthcare centers.
  • Ensured marketing staff were knowledgeable about the latest medical tests and supported them in achieving sales targets.
  • Developed and executed marketing campaigns and promotions to attract new customers.
  • Planned and organized Continuing Medical Education (CME) events for hospitals and medical centers.
  • Trained as a product specialist for new and advanced tests such as Genetic Test and Molecular Test
  • Assisted with the launch of new branches within Malaysia.

Education

International Master of Business Administration (MBA) -

Birmingham City University

Pearson Level 7 Post-graduate Diploma - Strategic Management

Brickfields Asia College (BAC)

Bachelor of Science - Biochemistry and Microbiology and Immunology

The University of Adelaide
01.2011 - 1 2014

Cambridge A-Levels - undefined

Taylor’s University College
01.2009 - 1 2010

Sijil Pelajaran Malaysia (SPM) & Peperiksaan Menegah Rendah (PMR) - undefined

SMK (L) Bukit Bintang
01.2004 - 1 2008

Skills

  • Effective Relationship Management

  • Confident Speech Delivery

  • Project Management Leadership

  • Effective Team Contributor

  • Outcome-Focused

  • Microsoft Software Skills

  • Data Analysis Using SPSS

  • Skilled in Canva Design

Training Certification License

  • 2018, Customer Relationship Skills Program, CDC Consulting Sdn. Bhd.
  • 2018, Service Standards Program, Gleneagles Kuala Lumpur
  • 2016, How to Lead and Sell in Tough Times, Sales Ninja

References

References available upon request

Timeline

GP Sales Team Lead

Synapse Laboratory & Nexus MediLabs
09.2023 - Current

GP Sales Manager

Pathology & Clinical Laboratory (Pathlab)
09.2022 - 09.2023

Marketing Manager/Consultant

BSM Premier Pathology
10.2021 - 08.2022

Sales Manager

Daehan Rehabilitation Hospital
08.2020 - 01.2021

Area Manager

Clinipath (M) Sdn Bhd
11.2018 - 07.2020

Assistant Manager

Gleneagles Kuala Lumpur
05.2018 - 10.2018

Sales & Marketing Supervisor

Clinipath (M) Sdn Bhd
01.2016 - 04.2018

Sales & Marketing Executive

Clinipath (M) Sdn Bhd
12.2014 - 12.2015

Bachelor of Science - Biochemistry and Microbiology and Immunology

The University of Adelaide
01.2011 - 1 2014

Cambridge A-Levels - undefined

Taylor’s University College
01.2009 - 1 2010

Sijil Pelajaran Malaysia (SPM) & Peperiksaan Menegah Rendah (PMR) - undefined

SMK (L) Bukit Bintang
01.2004 - 1 2008

International Master of Business Administration (MBA) -

Birmingham City University

Pearson Level 7 Post-graduate Diploma - Strategic Management

Brickfields Asia College (BAC)
Rowan Kevin ChristopherSales & Marketing