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ROSZINATUL ASHIQIN BINTI ABDUL WAHAB
IT Service Desk Agent
Bukit Sentosa, Rawang,10
Summary
A growth business online with 4+ years of experience in sales and marketing in Business Online marketing. Creative, sharp-minded person with leadership & coaching skills. Strong time-management skills and work ethic. Revenue- and results-driven. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Pusat Edaran Utama (Supplement Dnhans)
- Receiving and packing products
- Ensuring prices are marked on each item and arranging attractive displays
- Sorting and stocking products
- Dealing with 70 agents and assisting in building brand through marketing
- Performed communication with clients and improving client interactions.
IT Service Desk Analyst
Clone & Freemen PC Station
01.2024 - Current
- Generated reports to track performance and analyze trends.
- Managed high levels of call flow and responded to User if technical support needs.
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Monitored systems in operation and quickly troubleshot errors.
Customer Service Attendant
Sapura Secured Technologies Sdn Bhd
01.2019 - 12.2022
- Greet clients and answer inquiries
- Process problems form, prepare correspondences, and fulfill customer inquiries
- Assist customers with troubleshooting problems and escalate cases when necessary.
Help Desk Technician
Sapura Secured Technologies Sdn Bhd
1 2009 - 12.2015
- Responsible for providing technical support and assistance
- Offer accurate information about product and suggestions for improvements
- Interact with customers to resolve their software and hardware issues
- Escalate problems to higher level of support if necessary . Share customer feedback with leaders into organization.
Clerk/Typist
Pacific & Orient Insurance
11.2004 - 03.2008
- Transcribed meeting minutes into digital format and stored in data repository.
- Received recognition for consistently meeting and exceeding performance expectations, demonstrating a strong commitment to excellence in all tasks undertaken.
- Prepared data by compiling and sorting information.
- Designed documents, brochures and contract bids in Adobe InDesign.
- Simplified data entry processes for improved accuracy and reduced time spent on administrative tasks.
- Reduced errors in data entry by consistently double-checking inputted information and correcting discrepancies before submission.
- Maintained confidentiality of sensitive information through proper storage and disposal of documents in accordance with company policies.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Improved document organization by efficiently managing electronic and paper filing systems.
- Verified data entered into database by reviewing, correcting and deleting data.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Supported team members by promptly completing typing tasks, contributing to overall project success.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
SPM - Applied Economics
Sek Men Keb Tanah Merah 2
Tanah Merah, Kelantan, Malaysia 04.1998 - 04.1998
STPM - Consumer Economics
Institut Bimbingan Akademik
Tanah Merah, Kelantan, Malaysia 07.2002 - 07.2002
High School Diploma -
Pusat Kerjasama UTM-Legenda
Langkawi, Kedah 01.2002 - 12.2002
Skills
Multitasking Abilities
undefinedAdditional Information
I have earned a certificate in islamic Education in Baitussaadah Academic in a program of Fardhu Ain for public. I love to study and keep studying event when I am not working anymore.
I dont have IT Back ground by I do have Customer Care Background and also Admin support background in my previous work as a Clerk in Pacific & Orient Insurance Co for about 4 years. So I have multitask work before this and also now still working as a IT Service Desk analyst.
Nothing can stop me to continues learn something new in my life even thought I am not a degree holder.
Interests
Travel
Gardening
Reading
Cleaning
Timeline
IT Service Desk Analyst
Clone & Freemen PC Station
01.2024 - Current
Customer Service Attendant
Sapura Secured Technologies Sdn Bhd
01.2019 - 12.2022
Clerk/Typist
Pacific & Orient Insurance
11.2004 - 03.2008
STPM - Consumer Economics
Institut Bimbingan Akademik
07.2002 - 07.2002
High School Diploma -
Pusat Kerjasama UTM-Legenda
01.2002 - 12.2002
SPM - Applied Economics
Sek Men Keb Tanah Merah 2
04.1998 - 04.1998
Pusat Edaran Utama (Supplement Dnhans)
Help Desk Technician
Sapura Secured Technologies Sdn Bhd
1 2009 - 12.2015
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