ROSSILAWATI AHAMAD
RETAIL
Kuala Lumpur
Summary
Accomplished Shop Supervisor with a proven track record at HONG KONG SASA, enhancing store operations and customer satisfaction. Excelled in merchandise display and team leadership, significantly improving service standards. Skilled in safety management and employee scheduling, demonstrating a unique blend of technical and interpersonal abilities.
Overview
9
9
years of professional experience
Work History
Shop Supervisor
HONG KONG SASA
01.2019 - 11.2024
- Streamlined operations through effective employee scheduling and task delegation.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Checked incoming orders and organized new stock.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Managed inventory control, cash control, and store opening and closing procedures.
Sales Associate
BATA MALAYSIA
09.2018 - 12.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
AEON BIG WANSA MAJU
05.2018 - 08.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Telemarketing Executive
FA GLOBAL VENDING EMPIRE
09.2016 - 04.2018
- Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
- Answered calls, took messages, and transferred calls to correct individuals.
- Improved customer retention rates by offering personalized solutions based on their unique needs.
- Troubleshot problems for callers and helped independently resolve common issues.
Sales Assistant
Guardian Health & Beauty
02.2016 - 08.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - SASTERA
SEKOLAH MENENGAH KEBANGSAAN NENASI
NENASI PEKAN PAHANG 04.2001 -
Skills
Store operations
Accident investigation
Safety management
Employee scheduling
Merchandise display
Order processing
Teamwork
Timeline
Shop Supervisor
HONG KONG SASA
01.2019 - 11.2024
Sales Associate
BATA MALAYSIA
09.2018 - 12.2018
Cashier
AEON BIG WANSA MAJU
05.2018 - 08.2018
Telemarketing Executive
FA GLOBAL VENDING EMPIRE
09.2016 - 04.2018
Sales Assistant
Guardian Health & Beauty
02.2016 - 08.2016
No Degree - SASTERA
SEKOLAH MENENGAH KEBANGSAAN NENASI
04.2001 -
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