Hi, I’m
Rosnida Binti Mohd
Senior Admin Assistant
KEPALA BATAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
years of professional experience
6
years of post-secondary education
2
Languages
Work History
Lembaga Pembangunan Industri Pembinaan Malaysia
Pembantu Tadbir Pengkeranian (N1)
01.2019 - Current
Job overview
- Company Overview: CIDB Malaysia
- Managing General Administration including records and files management - Managing, organizing, and maintaining records in the division. Handling mail, including receiving, recording, and distributing mail. Preparing official documents such as letters, reports, and memos.
Organizing and coordinating division meetings including preparing agendas and distributing meeting materials.
Assisting in the implementation of office/division programs or activities. Assisting in the management of counter services, e-help (CRM), office phone calls, and social media. - Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Lembaga Pembangunan Industri Pembinaan Malaysia
Penyelia Perkhidmatan Pelanggan
03.2015 - 01.2019
Job overview
- Company Overview: CIDB Malaysia
- Handles calls promptly by providing accurate and timely information.
- Handles email and complaint by email.
- Make report for every calls and complaint.
- Follow up promptly with customers.
- Ensure consistent delivery of excellent quality services to customers.
- Ensure all the enquiries & complaints resolved within timeframe.
- Follow up customers for industry complaint/reports.
- Assist manager to manage unit during her absence.
- Attend meeting or any CIDB event.
- Follow up and answer any enquiries at CIDB facebook page.
- CIDB Malaysia
VADS Berhad
Customer Service Professional (CSP Technical)
04.2014 - 03.2015
Job overview
- Company Overview: TM 100
- Handle calls promptly by providing accurate and timely information, alternatives and solutions to customers on technical issue, billing and product.
- Respond to customers about queries and concerns on technical issue.
- Follow up promptly with customers.
- Ensure consistent delivery of excellent quality services to customers.
- TM 100
Allianze University College of Medical Sciences
Graphic Designer cum Media Planner
01.2012 - 02.2014
Job overview
- Prepare proposals/ concept from typesetting through to design, print and production.
- Working with students briefing and advising them with regard to design style, format, print production and timescale (internal design handbook, flyers, school book, poster for every school, posters for any event at college university).
- Prepare layout for college advertising on newspaper, magazine or else.
- Developing concepts, graphics and layouts for college university illustrations and logos.
- Draw and print charts, graphs, illustrations, and other artwork, using computer.
- Prepare or advice on how to transmit advertising messages using various types of media, including radio, television, Internet, and billboards.
- Work with press, television, radio and else.
- Compile all the invoice to send to finance department.
- Some admins job responsible for providing administrative and clerical services in order to ensure effective and efficient operations.
Completed Industry Training
05.2011 - 07.2011
Job overview
- Guide and teach prisoners step by step how to create their own design.
- Make design for Malam Gala PERSIAP Jabatan Penjara Malaysia Kajang.
Education
Mara University of Technology
Bachelor of Art and Design (hons) from Textile Design
12.2009 - 01.2012
Diploma in Art and Design from Textile
01.2007 - 12.2009
University Overview
GPA: CGPA
Sekolah Menengah Kebangsaan Paya Keladi
Sijil Pelajaran Malaysia (SPM)
01.2005 - 12.2005
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
MS office
Data entry
Multitasking
Microsoft Word
Multitasking Abilities
Dependable and responsible
Calm under pressure
Organization and time management
Verbal communication
Supervision and leadership
Excellent communication
Co Curriculum
- Textile Degree Show 2012: Natexture Phenomena at Shah Alam Convention Center SACC.
- Jalinan Alam Day at Faculty of Architecture, Planning & Surveying as Panel for Batik Competition.
- Tie vs Scarf at Kolej Kediaman Seroja UiTM Shah Alam as Ad Hoc.
- Seminar Bina Negara by Biro Tatanegara Kelantan cooperation with Bahagian Hal Ehwal Pelajar dan Alumnai HEP UiTM Kelantan.
- Project Leader for Ujian Kenaikan Tali Pinggang Club Taekwondo WTF UiTM Kelantan.
- Represented school in Lompat Tinggi to MSSPP Zon Kepala Batas and for the state level.
Ic Number
880720355490
Personal Information
- Date of Birth: 07/20/88
- Gender: Female
- Religion: Muslim
- Place of Birth: Butterworth, Penang
Job Experiences
- Pembantu Tadbir Pengkeranian (N1), Lembaga Pembangunan Industri Pembinaan Malaysia (CIDB Malaysia), 01/01/19, Present, Menguruskan Pentadbiran Am merangkami pengurusan rekod dan fail., Mengendalikan surat, termasuk menerima, merekod, dan mengedarkan surat-surat., Menyediakan dokumen-dokumen rasmi seperti surat, laporan, dan memo., Mengatur dan menyelaras mesyuarat bahagian., Membantu dalam pelaksanaan program-program atau aktiviti-aktiviti pejabat/bahagian., Membantu melaksanakan pengurusan perkhidmatan kaunter, e-bantuan (CRM), panggilan telefon pejabat dan media sosial.
- Penyelia Perkhidmatan Pelanggan, Bahagian komunikasi Koporat, Lembaga Pembangunan Industri Pembinaan Malaysia (CIDB Malaysia), 03/01/15, 12/31/18, Handles calls promptly by providing accurate and timely information., Handles email and complaint by email., Make report for every calls and complaint., Follow up promptly with customers., Ensure consistent delivery of excellent quality services to customers., Ensure all the enquiries & complaints resolved within timeframe., Follow up customers for industry complaint/reports., Assist manager to manage unit during her absence., Attend meeting or any CIDB event., Follow up and answer any enquiries at CIDB facebook page.
- Customer Service Professional (CSP Technical), TM 100 at VADS Berhad, 04/01/14, 03/31/15, Handle calls promptly by providing accurate and timely information, alternatives and solutions to customers on technical issue, billing and product., Respond to customers about queries and concerns on technical issue., Follow up promptly with customers., Ensure consistent delivery of excellent quality services to customers.
- Graphic Designer cum Media Planner, Allianze University College of Medical Sciences, 01/01/12, 02/28/14, Prepare proposals/ concept from typesetting through to design, print and production., Working with students briefing and advising them with regard to design style, format, print production and timescale., Prepare layout for college advertising on newspaper, magazine or else., Developing concepts, graphics and layouts for college university illustrations and logos., Draw and print charts, graphs, illustrations, and other artwork, using computer.
- Completed Industry Training as Tutor & Designer, Jabatan Penjara Malaysia Kajang, 05/01/11, 07/31/11, Guide and teach prisoners step by step how to create their own design., Make design for Malam Gala PERSIAP Jabatan Penjara Malaysia Kajang.
Timeline
Pembantu Tadbir Pengkeranian (N1)
Lembaga Pembangunan Industri Pembinaan Malaysia
01.2019 - Current
Penyelia Perkhidmatan Pelanggan
Lembaga Pembangunan Industri Pembinaan Malaysia
03.2015 - 01.2019
Customer Service Professional (CSP Technical)
VADS Berhad
04.2014 - 03.2015
Graphic Designer cum Media Planner
Allianze University College of Medical Sciences
01.2012 - 02.2014
Completed Industry Training
05.2011 - 07.2011
Mara University of Technology
Bachelor of Art and Design (hons) from Textile Design
12.2009 - 01.2012
Diploma in Art and Design from Textile
01.2007 - 12.2009
Sekolah Menengah Kebangsaan Paya Keladi
Sijil Pelajaran Malaysia (SPM)
01.2005 - 12.2005