Rosnara Begam
Subang Jaya
Summary
Accomplished hospitality and airline services professional with over 28 years of experience. Skilled in team management, operations, and delivering excellent customer service in high-pressure environments. Able to ensure passenger comfort and maintain high service standards. Experienced with staff management and customer service. Utilizes team collaboration and adaptability to meet dynamic needs. Knowledge of inventory control and operational efficiency.
Work History
Golden Lounge Manager
Malaysia Airport Bhd
01.2012 - 01.2020
- Handled the functions of an international airport lounge, guaranteeing superior service for a large daily passenger volume.
- Worked alongside chefs and support staff to uphold stringent food safety protocols.
- Directed team efforts to maintain top-tier operational performance.
Leading Stewardess
Malaysia Airlines
01.2000 - 01.2015
- Managed cabin crew, encouraging cooperation and addressing issues across various routes.
- Trained newcomers in customer service practices and safety measures, maintaining high standards of passenger care.
Flight Stewardess
Malaysia Airlines
01.1992 - 01.2000
- Achieved excellence in customer care, focusing on passenger safety and comfort for the entire duration of flights.
- Conducted safety inspections and managed emergency procedures.
Education
Diploma - Computer And Information Sciences
01.1991
High School -
01.1990
Completed High School
Skills
- Multilingual (English, Malay and Hokkien)
- Computer literate
- Excellent communication skills
- Interpersonal skills
- Leadership
- Crisis management
Certification
- First Class Crew Training
- Food and Hygiene Training
- SITA Airport Services Training
- Leadership Training Course
- CRM Training Course
- Fire Fighting Training Course
- First Aid Training Course including CPR
Timeline
Golden Lounge Manager - Malaysia Airport Bhd
01.2012 - 01.2020
Leading Stewardess - Malaysia Airlines
01.2000 - 01.2015
Flight Stewardess - Malaysia Airlines
01.1992 - 01.2000
SMK Convent Pulau Tikus - High School,
Computer Science - Diploma, Computer And Information Sciences
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