ROSMALIA NABILA
Operation Manager
Kuala Lumpur
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Retail Operations Manager
Sportformance World Sdn Bhd
03.2022 - Current
- Provided regular feedback to employees regarding their performance as part of a comprehensive talent development plan focused on individual growth potential.
- Maintained high safety standards across the store through rigorous adherence to company guidelines and regular training initiatives for staff members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Set performance goals for each department within the store to ensure alignment with overall business objectives.
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
Playground Assistant
We Dream Babyland Enterprise
10.2021 - 04.2022
- Monitored children's activities to verify safety and wellbeing.
- keep the playground in a clean condition.
- take care of the counter and the children who play at the playground.
- opening a shop and do a cleaning routine before parents send their children to play at the playground.
Kitchen Helper
The Little Three Cafe
02.2020 - 09.2020
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
- Exhibited exceptional multitasking capabilities when working in a fast-paced environment, consistently completing tasks within designated timeframes.
- Increased accuracy of order fulfillment by diligently double-checking each dish prior to delivery for optimal customer satisfaction.
Education
SPM - Business & Art
Sekolah Menengah Kebangsaan Seksyen 5 Wangsa Maju
Kuala Lumpur, Malaysia 04.2001 -
SKM 1 - Automotive Engineering
Noble School Of Engineering
Taiping, Perak, Malaysia 04.2001 -
Skills
- Microsoft Word, Excel & PowerPoint
Timeline
Retail Operations Manager
Sportformance World Sdn Bhd
03.2022 - Current
Playground Assistant
We Dream Babyland Enterprise
10.2021 - 04.2022
Kitchen Helper
The Little Three Cafe
02.2020 - 09.2020
SPM - Business & Art
Sekolah Menengah Kebangsaan Seksyen 5 Wangsa Maju
04.2001 -
SKM 1 - Automotive Engineering
Noble School Of Engineering
04.2001 -
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