ROSMAINI AHMAD RAZALI
SALES AND SERVICE ENGINEER
Johor Bahru, Johor
Summary
Driven by a results-focused approach at WANDEL ENGINEERING & INDUSTRIAL SUPPLIES SDN BHD, I spearheaded marketing strategies and process improvements, boosting service efficiency and revenue. Expert in sales strategy development and adept at training, I excel in remote troubleshooting and territory management, enhancing customer satisfaction and product adoption.
Overview
7
7
years of professional experience
Work History
SALES & SERVICE ENGINEER
WANDEL ENGINEERING & INDUSTRIAL SUPPLIES SDN BHD
02.2017 - Current
- Collaborated with the sales team to develop marketing strategies for new product launches.
- Implemented process improvements that increased efficiency within the service department.
- Identified upselling opportunities within existing accounts, driving additional revenue streams for the company.
- Delivered comprehensive training sessions to clients, ensuring smooth onboarding and adoption of products.
Service Engineer
WANDEL ENGINEERING & INDUSTRIAL SUPPLIES SDN BHD
02.2017 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
Education
Bachelor of Engineering - MECHANICAL ( MARINE TECHNOLOGY )
UNIVERSITI TEKNOLOGI MALAYSIA
JOHOR 04.2001 -
Skills
Sales strategy development
Training and mentoring
Remote Troubleshooting
Territory Management
Timeline
SALES & SERVICE ENGINEER
WANDEL ENGINEERING & INDUSTRIAL SUPPLIES SDN BHD
02.2017 - Current
Service Engineer
WANDEL ENGINEERING & INDUSTRIAL SUPPLIES SDN BHD
02.2017 - Current
Bachelor of Engineering - MECHANICAL ( MARINE TECHNOLOGY )
UNIVERSITI TEKNOLOGI MALAYSIA
04.2001 -
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