Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ROSLAN BIN KAMARUDDIN

ROSLAN BIN KAMARUDDIN

STATION MANAGER
Kuala Lumpur,14

Summary

Station Manager for Rapid Rail Sdn Bhd with a positive, self-motivated and collaborative employee who understand the importance of attention to detail in work. My self-discipline and strong work ethic are my strength and to ensure company will get great return from me.

Overview

9
9
years of professional experience
1
1
Certification
2
2
Languages

Work History

Station Manager

Rapid Rail Sdn Bhd
07.2016 - Current
  • Reduced operating costs through effective budgeting and expense management.
  • Improved station efficiency by implementing new operational strategies and streamlining processes.
  • Streamlined communications between departments to improve overall efficiency within the station environment.
  • Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
  • Plan and manage Station Operations per SOP.
  • Supervise station opening and closing activities to ensure station ready to operate.
  • Lead and motivate station staff practice good customer service.
  • Ensure Station’s staff attend to guest feedback such as compliments, complains, suggestion and grievances.
  • During system failure at station, control and implement alternate service plan to ensure safe and efficient rail service.
  • Record, report and analyze guest positive/negative feedback for continuous improvement in ensuring high quality customer service, increase ridership and revenuecollection.

Education

Business

Open Universiti Malaysia
Kuala Lumpur, Malaysia
04.2001 -

Skills

Key Instructor for Crowd Control

Certification

Diploma in Organisational Leadership

Timeline

Station Manager

Rapid Rail Sdn Bhd
07.2016 - Current

Business

Open Universiti Malaysia
04.2001 -

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