Roshan Mukthi

Job Scope:

• Developed and implemented a comprehensive seniority recognition program within the Global Business Services (GBS) division, leading a team of 3 locally and collaborating with 85 globally, resulting in increased employee engagement and retention
• Implemented global Purchase Order (PO) process with full HR, Finance, Supply Chain & Tax compliance
• Managed a budget for the seniority awards program, effectively allocating resources to maximise impact and recognition for long-serving employees
• Liaised and maintained relationships with vendors for employee awards and luxury brands for long-service employees
• Conducted regular reviews and analysis of program effectiveness, gathering feedback from employees and stakeholders to make continuous improvements
• Led communications efforts to promote awareness of GBS seniority awards program, driving participation and enthusiasm among employees across the organization
• Collaborated with cross-functional teams to establish criteria and selection process for GBS seniority awards, ensuring fairness and transparency in the program
• Organized management trainings & knowledge sharing to educate & assist HR teams, warranting effectiveness & importance of program
• Acted as Business Partner with all corporate functions to support leaders in aligning HR strategies & addressing challenges with business objectives
• Developed, monitored and provided guidance in Diversity, Equity & Inclusion (DE&I) strategies, ensuring compliance with relevant standards
• Administered and analyzed employee engagement surveys (NPS), and collaborated with functional leaders in creating action plans based on feedback
• Created and maintained sufficient communication channels between executive leadership and employees to ensure engagement is always at healthy levels
• Collaborated with Business Unit leaders, led workshops and team-building initiatives to enhance organizational effectiveness and performance
• Implemented effective talent acquisition strategies to attract top talent
• Oversaw Talent Management processes, including performance management, talent review, succession planning, and learning & development
• Identified talent gaps, and worked with Business Unit leaders to address development needs
• Drove leadership developmental programs aligned with organizational cultural transformational goals

Achievements:

• Authored 2 policies used by global HR teams, describing the recognition program and its terms including eligibility requirements, approval processes, types of awards, frequency of presentations, 4 RACI matrices, 22 Standard Work Instructions, 5 FAQ documents
• Designed scope of functionality and organized development of features based on priority and security to develop a SharePoint site & PowerApps used by over 300 HR members, 85,000 employees, across 80 countries
• Implemented an automated process via Enterprise Service Management (ESM) for the validation of eligible employees, selection of luxury awards, and PO placement to reduce human routine actions by 60% and increase speed and accuracy
• Implemented a query management system via ESM, managed by over 500 HR members across 2 GBS Hubs
• Increased administrative efficiency of the GBS Seniority Award program by 37% by streamlining and automating repetitive tasks which resulted in at least USD 23,000 annually
• Implemented a cost-saving initiative to exclude personalization of awards due to employee mobility, and BTS logistics model, which resulted in at least USD 40,000 hard savings annually

• Implemented a knowledge sharing platform to facilitate cross-functional collaboration and information exchange within the organization
• Developed and executed knowledge retention strategies to ensure critical institutional knowledge is captured and preserved
• Conducted regular knowledge audits to assess the effectiveness of knowledge management practices and recommend improvements
• Managed a centralized knowledge repository, ensuring information is organized, accessible, and up-to-date for internal stakeholders
• Facilitated training sessions and workshops to educate employees on knowledge management best practices and encourage adoption of new tools and technologies.
• Fostered HR data quality by working with Transactions and Payroll teams and HR field teams
• Performed batch updates of GeoMarket and hemisphere HR data following reorganization or mass change of master data
• Helped local subject matter experts (SMEs) to address specific mass update needs
• Provided end users with assistance; troubleshoot problems and communicate the resolution
• Advertised HR system applications to targeted users and govern access rights following security procedures
• Identified training gaps impacting service quality and ensure gaps are addressed through updates of documentation and training materials
• Helped coach and develop HR Hub team members
• Maintained internal knowledge base (InTouch) for Eastern Hemisphere of organization as InTouch Engineer

• Led a team of 9 learning and development specialists to design and implement training programs that resulted in a 20% increase in employee skill development and performance improvement
• Developed comprehensive training programs to onboard new team members and ensure consistent knowledge across the organization
• Conducted regular performance evaluations and provided coaching and feedback to team members to support their professional growth and development
• Collaborated with department heads to identify training needs and develop customized learning solutions to address specific skill gaps within the organization
• Implemented a mentorship program to facilitate knowledge sharing and skills transfer among team members, resulting in improved teamwork and collaboration
• Utilized learning management systems to track training progress, evaluate learner engagement, and measure the effectiveness of training initiatives
• Implemented a learning management system to track training progress and identify areas for improvement, resulting in a 15% increase in training effectiveness

• Developed and implemented company-wide compliance policies and procedures to ensure adherence to Securities Commission and Central Bank regulatory requirements and ethical standards
• Conducted regular audits and reviews of operational processes to identify and address potential compliance issues and risks
• Provided training and guidance to employees on compliance protocols and best practices to promote a culture of compliance within the organization
• Collaborated with internal stakeholders and external regulatory bodies to address compliance concerns and resolve any issues in a timely and effective manner
• Managed the documentation and reporting of compliance activities, including preparing reports for senior management and regulatory agencies
• Ensured compliance with the AML/CFT requirements to facilitate proper implementation of the AML/CFT policies
• Implemented AML/CFT procedures, including CDD, record keeping, on-going due diligence, reporting of suspicious transactions and combating the financing of terrorism
• Regularly assessed AML/CFT mechanism to ensure that it was effective and sufficient to address any change in ML/TF trends
• Internally generated suspicious transaction reports are appropriately evaluated before submission to the Financial Intelligence and Enforcement Department of the Central Bank
• Identified ML/TF risks associated with new products or services from the reporting institution's operational changes, including the adoption of new technology and processes

• Led the development and implementation of comprehensive risk assessment processes to identify and mitigate compliance risks across multiple business units
• Conducted detailed reviews of policies, procedures, and controls to ensure compliance with regulatory requirements and industry best practices
• Managed cross-functional teams to perform compliance testing and monitoring activities, and to address any identified issues promptly and effectively
• Provided expert guidance to senior management on emerging regulatory trends and potential risks impacting the organization's operations
• Oversaw the tracking and reporting of key compliance risk indicators, and collaborate with stakeholders to develop and implement remediation plans as needed
• Processed queue items such as BAE, KYC, KYB, SAR, PEP, WLM, and Transaction Monitoring in a timely manner as measured against communicated departmental targets
• Responsible for analyzing, verifying, and processing Transaction Monitoring (TM) Rules and Suspicious Activity Reports (SAR)
• Provided mentoring to new hires and assist trainers in up-skilling existing employees

Job Scope:

• Developed and implemented training programs & modules for Shell Malaysia retail site staff and retailers
• Enhance customer service skills for new and existing employees
• Led a team of customer service trainers to ensure consistency in training delivery and content
• Conducted regular assessments and evaluations to measure training effectiveness and identify areas for improvement
• Collaborated with department leaders to address specific customer service challenges and develop tailored training solutions
• Stayed current on industry trends and best practices to continuously improve our customer service training programs
• Facilitated on-the-job coaching, developing educational material and organizing training sessions for new hires
• Ensured new hires took on basic sales training courses, including communication and troubleshooting skills

Achievements:

• Completed nationwide site staff training (PMTDR2- Back to Basics) Completed nationwide site staff training
• (PMTDR2 – Taking it Further) Employee of the Month Launch (Event Launch at Shell Retail Academy)
• Completed nationwide program of Delighting A New Customer Everyday (D.A.N.C.E) Compliance Program-Shell SCRA & MMP
• Event Management – Shell Superstar Semi Finals
• Event Organiser – Handled a one day School charity CSR project in collaboration with Children's Day - SRJK(T) Ladang Bukit Jalil
• Conducted scheduled Health, Safety, Security & Environment (HSSE) workshops for Shell Malaysia retail station owners nationwide
• Project Manager - Selection of best customer service staff nationwide in Shell Malaysia (Superstars 2015)

• Assisted in the daily maintenance and care of plants in the plantation nursery, including watering, fertilizing, and transplanting as needed
• Helped with inventory management, including tracking plant stock levels, organizing deliveries, and maintaining accurate records of plant varieties
• Collaborated with nursery team members to propagate new plants through seed sowing, cuttings, and division techniques
• Provided excellent customer service by assisting customers with plant selection, answering questions about care and maintenance, and offering gardening advice
• Supported overall nursery operations by keeping work areas clean and organized, ensuring tools and equipment were properly maintained, and contributing to a positive team environment
• Organized payroll of oil palm estate workers