ROSHAN NAIR
HOSPITALITY INDUSTRY
PASIR GUDANG
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Concierge
OPERO HOTEL
02.2024 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Transportation- Shuttle services. Transport guests to their requested destination.
- Provide exceptional services such as helping guests with their luggage to and from their room.
- Conduct trainings based on real scenarios at the hotel for smoother operation.
Transport Service Operation Assistant
Manisekara Logistics Sdn Bhd
03.2023 - 08.2023
- Followed safety protocols to ensure a safe operation of vehicle
- Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations
- Diagnose the technician making sure the vehicles are repaired various transmission and differential issues, ensuring proper vehicle operation
- Open new documentations to new orders and filling them accordingly
- Transporting finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers
- Plan routes and meet delivery schedules
- Document and log work/rest periods and kilometres spent driving and retain fuel/toll receipts
- Input 'macros' into our automated system for each stage of the loading and unloading process
- Collect and verify delivery instructions
Customer Service Ambassador
Emperor Cinemas Malaysia
02.2021 - 03.2023
- Checking tickets and showing people to their seats
- Selling programmes and refreshments in the auditorium, handling money, while standing
- Making sure people remained seated throughout the performance
- Selling box office tickets, responding to queries reservations and sales
- Monitoring and maintaining cash flow, ensuring that there are no shortages
- Ensuring that guests are well guided to entrance and exit into the cinema
General Worker
Texas Chicken Malaysia
06.2019 - 07.2019
- Greet customers and answer their questions about menu items and specials
- Take food and drink orders from customers
- Prepare food and drink orders, such as sandwiches and coffee
- Relay customers' orders to other kitchen staff
- Serve food and drinks to customers at a counter, at a stand, or in a hotel room
- Accept payment and provide customers with receipts
- Clean assigned work areas, such as dining tables or serving counters
- Stock service stations, cabinets, and tables
- Set tables or prepare food stations for new customers
Education
Sijil Pelajaran Malaysia (SPM) -
SMK Taman Nusa Damai
Diploma - Industrial Logistics
University Kuala Lumpur (MITEC)
01.2014 - 01.2018
Skills
TEAMWORK
FILLING
LEADERSHIP
Strong work ethic
Relationship building
Decision-making
Cash handling
Effective problem solving
Guest relations
Excellent multitasking
Training and mentoring
Reservation coordination
Team player mentality
Team supervision
Timeline
Concierge
OPERO HOTEL
02.2024 - Current
Transport Service Operation Assistant
Manisekara Logistics Sdn Bhd
03.2023 - 08.2023
Customer Service Ambassador
Emperor Cinemas Malaysia
02.2021 - 03.2023
General Worker
Texas Chicken Malaysia
06.2019 - 07.2019
Diploma - Industrial Logistics
University Kuala Lumpur (MITEC)
01.2014 - 01.2018
Sijil Pelajaran Malaysia (SPM) -
SMK Taman Nusa Damai