ROS ERLIA BINTI SAHARUDIN

• Teaching & Facilitation : Follow lesson plans, guidelines, and SOPs.
• Preparation & Activities : Teaching prep, book marking, circle time, doa/surah recitation, solat practice, and skill improvement.
• Support for Other Programs : Assist with additional programs like Beyond Preschool and Little Qari.
• Administration : Prepare report cards, meet parents, and attend training.
• Marketing & Promotion : Distribute flyers, set up banners, join exhibitions, and handle inquiries.
• Event Management : Organize sports day, graduation, and parent-child activities.
• Safety & Cleanliness : Ensure a clean, safe, and welcoming learning environment.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Maintained appropriate filing of personal and professional documentation.

· Responsible to call customer to collect/remind the payment for overdue bills, loans or other payments.

· To achieve individual and group targets in order to be entitled for Incentive Scheme.

· Make a plan on how to collect the customer's debt (payment).

· Persuade, negotiate and work with customers to make workable repayment arrangements.

· Ensure the accounts are worked and followed-up thoroughly and in a timely manner.

· Answering call and attend to customer's needs.

· Attend customer's problems related to TM Fixed Line and Internet connection services.

· Promote new TM products such as Streamyx Broadband and Unifi packages.

· Attend, explain & solve customers inquiry on billing.

· Prepare report for every call received through Online System.

· Ensure newly recruitted personnel undergo their security vetting via Ministry of Home Affairs (KKDN) via on-line vetting system.

· To maintain at least 80 % of personnel are vetted at all times.

· To ensure all branch strong rooms alarm system are functioning at all times and security SOP are complied by Branch Managers / staff.

· To maintain daily, weekly and monthly report of alarm system functionality and security compliance.

· To assist Firearms & Licensing Manager as follows:

o Ensure all Armed Guards firearms license are valid at all times.

o To process Carry & Use License for Armed Guards candidate.

o To maintain weapon statistics and serviceability.

o To process acquisition of new weapons from PDRM / Bukit Aman.

o Assist in organising periodical theoretical training for Armed Guards.

o Assist in organising shooting practices for 20 branches nationwide.

· Maintain Vetting & Firearms Department periodical reports, statistics, correspondence and filing system.