- Data Entry
ROSEMARY EZE
Customer Relation Specialist
Selangor
Summary
Sales and Customer Service Representative with 3+ years. Continuously and consistently striving to achieve company objectives while leveraging and developing my skills.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Virtual Assistant Agent | Customer Service
MyWoosah Company | United State of America Market | Remotely
09.2021 - 01.2022
- Keeping track of all points of customer interaction, responding to customer questions or concerns, and identifying methods to improve our customer service.
- responsible for keeping a database of parents who need caregivers and making notes on each customer service transaction.
- working independently to pursue the company’s targets by scheduling parents' tools like email, social media, and chat applications.
- managed all client escalation and reporting in a timely manner to supervisors.
Customer Support | Remotely | Part-Time
Green Tech Communications & Network
01.2019 - 01.2022
- By providing high-quality services to customers by responding to their enquiries and concerns, as well as resolving complaints about the company's goods and services.
- Took care of many customer service issues both over the phone and through live chat applications
- Resolved an average of 50 inquiries a day and consistently met performance benchmarks in all areas (speed, accuracy and volume
Sales Representative
Eden Beauty Shop | Malaysia
09.2017 - 04.2021
- Plan and organize daily work schedule to call on existing or potential sales outlets, customers, and other trade factors.
- Demonstrated company products to store managers, employees, and customers to educate them on the benefits.
- Follow-up with potential clients to determine whether a decision has been reached.
- Return phone calls to customers with complaints or inquiries.
- researches the market area and internal sales reports and records in relation to products being sold to better determine customer needs.
Community Dietetics (Student Intern)
Hospital Serdang
01.2017 - 04.2017
- Trained on how to plan and implement food service or nutritional initiatives to promote health, illness prevention, and supply quantity food services
- Establish dietetics and nutrition education and training programs for medical students, health care workers, and members of the general public.
- Assist food service managers and organizations by providing advice on sanitation, safety procedures, and menu development.
In-patient Dietetics | Internship
Hospital Serdang
01.2016 - 10.2016
- Patients' health and well-being improve through the creation of nutrition regimens.
- Also, keep tabs on their food consumption, progress, and educate them on how to eat healthy.
- Educate patients and their families on nutritional principles, diet regimens, and food preparation
- Consult with doctors and nurses to establish nutritional needs and dietary limitations
- Organize the provision of nutrition counseling.
Education
Master of Science - Community Nutrition
University Putra Malaysia
02.2018 - 01.2022
B.Sc. - Dietetics
University Putra Malaysia
09.2013 - 09.2017
Skills
Team Managementundefined
Accomplishments
- Best Customer Service Award |Green Tech Communications & Network | Nigeria
- Team Player Award | Eden Beauty Shop | Malaysia
Additional Information
- linkedin.com/in/roseeze
- facebook.com/roseeze
- twitter.com/roseada93
- Instagram.com/roseeze2
Software
- Data Analysis
- IBM SPSS
- Microsoft Office, Social media
- CX and CRM software, Email
Interests
- Travelling
- Physical activity
- Reading
- Shopping
Timeline
Virtual Assistant Agent | Customer Service
MyWoosah Company | United State of America Market | Remotely
09.2021 - 01.2022
Customer Support | Remotely | Part-Time
Green Tech Communications & Network
01.2019 - 01.2022
Master of Science - Community Nutrition
University Putra Malaysia
02.2018 - 01.2022
Sales Representative
Eden Beauty Shop | Malaysia
09.2017 - 04.2021
Community Dietetics (Student Intern)
Hospital Serdang
01.2017 - 04.2017
In-patient Dietetics | Internship
Hospital Serdang
01.2016 - 10.2016
B.Sc. - Dietetics
University Putra Malaysia
09.2013 - 09.2017
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