Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rose Fadella Mustafa

Rose Fadella Mustafa

Assistant Disabilities Manager Officer
Putrajaya,W.p putrajaya

Summary

Dynamic professional with a proven track record at Pertubuhan Keselamatan Sosial, excelling in team leadership and customer service. Skilled in strategic planning and conflict resolution, I enhanced service delivery and improved employee engagement. Adept at operations management, I fostered strong relationships with stakeholders, ensuring high-quality outcomes and a safe work environment.

Overview

14
14
years of professional experience

Work History

Assistant Disabilities Manager Officer

Pertubuhan Keselamatan Sosial
06.2021 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Organized public forums to address community concerns, improving transparency and accountability.
  • Improved marketing to attract new customers and promote business.

Document Controller

Blessed Builders Sdn Bhd
12.2019 - 10.2020
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Coordinated document exchange between departments, contractors, suppliers, and customers.
  • Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.

Administrative Officer

Kementerian Sumber Manusia
11.2011 - 12.2019
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Created, prepared, and delivered reports to various departments.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Education

Bachelor of Science - Social Sciences

University of Science Malaysia
Pulau Pinang
04.2001 -

Skills

Team leadership

Timeline

Assistant Disabilities Manager Officer

Pertubuhan Keselamatan Sosial
06.2021 - 06.2025

Document Controller

Blessed Builders Sdn Bhd
12.2019 - 10.2020

Administrative Officer

Kementerian Sumber Manusia
11.2011 - 12.2019

Bachelor of Science - Social Sciences

University of Science Malaysia
04.2001 -

Similar Profiles

CREATE PROFILE
Rose Fadella MustafaAssistant Disabilities Manager Officer