ROSDIANA AKMAL
Selangor
Summary
I have experience in warranty operations and process optimization, with strong skills in SAP, data analysis, and automation. I’ve successfully led system enhancement projects that improved efficiency by 70%, developed KPI dashboards for data-driven decisions, and managed compliance processes. My career goal is to leverage these analytical and operational skills to contribute to strategic planning and process improvement in a dynamic organization
Overview
12
12
years of professional experience
Work History
Assistant Admin Warranty
Sime Darby Auto Connextion
Ara Damansara
10.2014 - Current
- Analyzed and processed high-volume warranty claims (500+ monthly) using SAP, ensuring accurate data flow and timely financial reconciliation, supporting production and inventory planning.
- Led system enhancement projects (SAP & RPA automation) to streamline claim submission and data validation, improving process efficiency by 70%-skills transferable to production scheduling and workflow optimization.
- Process and managed invoices using e- invoicing system in compliance with government regulations.
- Developed internal KPI tracking tools and reporting dashboards, enabling data-driven decision-making for operational performance, similar to production planning metrics.
- Initiated master data cleanup and improvement projects, ensuring accuracy in stock analysis and forecasting, critical for production planning and material requirements planning (MRP).
- Collaborated cross-functionally with SAP and GDMS integration projects, enhancing workflow efficiency and system reliability, aligning with production planning systems.
- Reviewed and approved prior claims with strict compliance, demonstrating attention to detail and adherence to process standards, essential for production scheduling accuracy.
- Participated in SOP development and audit readiness, reinforcing process governance and continuous improvement, key for production planning environments.
- Organized onboarding and system access for new staff and dealers, showcasing coordination and administrative control, relevant for managing production schedules and team alignment.
- Developed training materials for new staff, ensuring consistency in operational procedures.
- Streamlined customer communication processes to enhance client satisfaction and retention.
- Assisted in maintaining accurate inventory records using dealership management software.
- Monitored performance metrics to identify areas for process improvement within the team.
- Implemented efficient filing systems to enhance document retrieval and management efficiency.
- Led cross-functional team meetings to align departmental goals with organizational objectives.
- Facilitated customer feedback sessions to gather insights for improving service delivery standards.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Internship
Pejabat Setiausaha Kerajaan Negeri Sembilan
06.2014 - 09.2014
- Successfully organized and managed diverse events as an intern at Pejabat Setiausaha Kerajaan Negeri Sembilan, showcasing strong organizational and coordination skills.
- Implemented a comprehensive training program, focusing on essential administrative tasks, to enhance interns' professional growth and skill development.
- Prioritized event handling responsibilities, ensuring seamless execution and attention to detail for successful outcomes.
Education
Bachelor's degree - human resource development
Universiti Malaysia Sarawak
01.2014
Skills
- Administration Support
- Office Coordination
- SAP Proficiency
- Data Analysis
- Project Management
- Claim Processing
- Technical Knowledge
- Data Analysis & Python Programming
- AI- Driven Automation
- Communication
- Problem Solving
- Strategic Thinking
- Adaptability
- Team Collaboration
- Continuous Learning
- MS Word
- MS Excel
- MS PowerPoint
- SAP ERP
- GDMS
Languages
English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Personal Information
Title: Assistant Admin Warranty
Training
MS Excel Course
Timeline
Assistant Admin Warranty
Sime Darby Auto Connextion
10.2014 - Current
Internship
Pejabat Setiausaha Kerajaan Negeri Sembilan
06.2014 - 09.2014
Bachelor's degree - human resource development
Universiti Malaysia Sarawak