ROSBELLA AGUSTIN

• Worked with management team to implement proper division of responsibilities.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
• Streamlined daily operations by developing and implementing new policies, procedures, and systems to increase efficiency.
• Improved overall team performance by implementing efficient management strategies and providing clear guidance.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Maintained compliance with company policies, objectives, and communication goals.
• Reported issues to higher management with great detail.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

A) Patient Registration and Reception:

• Greet and welcome patients, providing a friendly and professional first point of contact.
• Register new patients, collect necessary demographic and insurance information, and update existing patient records accurately.
• Schedule appointments, handle inquiries, and direct patients to the appropriate areas within the clinic.
• Appointment Scheduling and Follow-up:
• Coordinate and schedule patient appointments, ensuring optimal utilization of healthcare providers' time.
• Manage appointment reminders, rescheduling requests, and cancellations, and maintain accurate appointment calendars.
• Follow up with patients to confirm upcoming appointments and provide necessary instructions or pre-visit information.

B) Medical Records Management:

• Maintain organized and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations.
• Assist in the preparation and processing of medical records, including filing, scanning, and data entry.
• Retrieve and distribute medical records as requested by authorized personnel, ensuring proper documentation and record keeping.

C) Administrative Support:

• Assist in general administrative tasks, such as answering phone calls, responding to emails, and managing correspondence.
• Coordinate and maintain inventory of office supplies, ensuring availability and replenishment as needed.
• Assist in billing and coding processes, including insurance verification and claims submission.

D) Clinic Operations Assistance:

• Support healthcare providers and clinical staff with various tasks, such as preparing examination rooms, sterilizing equipment, and stocking supplies.
• Assist in managing patient flow, ensuring efficient and timely movement within the clinic.
• Collaborate with the healthcare team to maintain a clean, safe, and welcoming environment for patients and staff.