ROSAIDAWATI ABDUL WAHAB

1. Course Manager for Store Training Program
Create, design & update the program for New Joiner. Train for On boarding New Joiner for all store position. Program cover training areas such as basic operation such as SOP, customer service and retail management.
Course Manager for Train the Trainer (TTT)
2. Create, design & update the training program for Store Management level. Also, mapping out training plans and schedules training programs for operation. Monitor the development of Management level to attend this program once confirm.
3.Has create & design training materials for Store Training Program 3 for Store Manager level. The course is up-skill Management level (Store Manager) in soft skill and hard skill (People & Process Management). 3.
4. Co- Trainer for Area Manager training course. Involve in design and develop the material such as Time Management & Leadership.
5. Responsible as Regional Trainer which need to prepare Monthly report for Management meeting such as Attendance & Exam completion by in charge region.
6. Responsible in updating material (training slides, exam questions) for Store Training Program 1, Train the trainer 1 and Deliver service training.
7. Involve in any ad-hock assign such as Fried Chiki Training, Self Service Kiosks(SSK) Training etc.

1. Course Manager for Crew Leader Advancement Program. Responsible to develop the training material, training need analysis, report progress of program and ensuring program conducted at restaurant level by Crew Leader.

2. Senior and co- trainer for Restaurant Management program (RMP) and Basic Restaurant Management Course (BRMC) for Manager level. Design and develop material for Service Hospitality, Managing Customer Experience, Orientation, Basic Service and and Cash Policy and Handling

3. Perform On Job Evaluation (OJE) for Manager in Training (MITs) and provide coaching through restaurant support visit.

4. Project Representative in New Restaurant Start Strong (NRSS) team. Accountable to plan training need and flow for New restaurant team and work closely with Operations team. To follow up with the restaurant the progress of new crew in new restaurant. To organize support from Trainer Chef and other Trainer to new restaurant opening.

5. Responsible in documentation of Human resources development fund (HRDF) grant and claim. To build close relationship with Human Resources (HR) team to ensure company able to achieve target in HRDF claim.

6. As part of Sushi Ceria publication (Internal Circulation Info). Involve as article writer and also Editor periodically.

• Manage and coordinated with all operational activities include new branches set up, seasonal promotion visit and set up, stock auditing and arrangement based on Planogram
• Providing product knowledge and stock management training to new branches staff
• Maintaining good relationship between Head Office Buyer and branches management
• Assisting Buyer (Children and Baby department) for overseas stock purchasing
• Performed other essential tasks under the instructions of Soft line Manager

• Involved in preparing overall paperwork of the promotional included proposal, memos, articles writing for magazines etc
• Responsible, involve and assist in promotion event and preparing all tools required for marketing and promotion
• Conduct research about trend, competitor and customer perception of motorcycle industry
• Build closed relation with sales, customer service and production department before, during and after promotion event
• Assist in account department (Account Receivable) in preparing and processing invoices document, data entry of invoices for payment

• File management including filing of general ledger vouchers, account payable and receivable documentation and other miscellaneous filings
• Key in variety of document, report and records
• Key in daily worksheet to the general ledger systems
• Print monthly account payable checks and insert checks and invoices into envelopes for mailing
• Prepares purchase requisitions for office, kitchen and routine supply inventory
• Maintain and coordinate good relation with customers and suppliers
• Received call and basic order from customer
• Do administrative work like checking the kitchen workers attendance, make arrangement with part times workers for event
• Assist in any related tasks request by General Manager

• Welcome and greet customer
• Ensure delivered best service that meet the need and want of customer
• Ensure customer order, purchase and payment go smoothly
• Responsible for stock receiving, arrangement and stock display
• Actively assist in stock checking and stock ordering
• Recommend and display items that match customer needs