Summary
Overview
Work History
Education
Skills
Interests
Languages Written
Personal Information
Timeline
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Rong Quan Sim

Senior IT Engineer
Johor Bahru, Johor,01

Summary

Experienced with diagnosing and resolving diverse IT issues, ensuring minimal downtime. Utilizes advanced troubleshooting techniques to maintain system performance and user satisfaction. Track record of effective communication and collaboration within teams to achieve seamless IT support operations.

Overview

9
9
years of professional experience

Work History

Senior IT Engineer

CTI International (Malaysia) Sdn Bhd
Johor Bahru, Johor
09.2021 - Current
  • Provide first and second level support, and ad-hoc IT requests.
  • Manage email messaging configurations and troubleshooting issues for Outlook.
  • Responsible for ensuring IT Service Level Agreements (SLAs) are met.
  • Responsible for 1st and 2nd level network functions and diagnostics.
  • General hardware and software support (IT peripherals, MS Office, Adobe, and WinZip).
  • Install, Maintain, and Troubleshoot Windows Server Operating Systems 2019.
  • Prepare documentation for IT services and processes.
  • Updating of internal IT assets.
  • Follow-up on replacements and cases with external vendors.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Monitoring and maintaining computer systems and networks.
  • Responding in a timely manner to service issues and requests.
  • Providing technical support across the company (this may be in physical or remote).
  • Setting up accounts for new users.
  • Repairing and replacing equipment as necessary.
  • Testing new technology.
  • Manage/Monitor Microsoft O365.
  • Monitor/Manage Trend Micro Antivirus.
  • Monitor the server, AD, file, and printer.

IT Executive

AIMFLEX SYSTEMS SDN BHD (formerly I-Stone Systems Sdn. Bhd.)
Johor Bahru, Johor
09.2019 - 09.2021
  • Perform troubleshooting and resolve network and server issues.
  • Perform troubleshooting for desktop hardware and software applications.
  • Monitor all outstanding helpdesk tickets and responded to it.
  • Response to all user’s requests and perform level 1/2 support.
  • My specific job scope is as below and not limited to it:
  • Ticketing management system (Spiceworks)
  • Ensure all requests are being attended
  • Solving all incident/request within the SLA target
  • Backing up for our shared drive server
  • Configuring iPhone and smartphones for users
  • Registering new hires account and email address

IT Intern

Vision Technology Consulting Sdn. Bhd.
Johor Bahru, Johor
04.2016 - 07.2016
  • Helping clients to troubleshoot issues related to the Custom Clearance Automated System.
  • My specific job scope is as below and not limited to it:
  • Data collection and system support
  • Response to all user’s requests and perform level 1 support.

Education

Diploma - Information Technology

Management Development Institute of Singapore
Johor Bahru
2016

Sijil Pelajaran Malaysia - Information Technology

SMK Taman Bukit Indah
Johor Bahru
2011

Skills

Remote support

Operating system support

Network administration

Troubleshooting skills

Hardware support

Hardware troubleshooting

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Interests

Reading
travelling

Languages Written

  • English
  • Chinese
  • Malay

Personal Information

  • Age: 28
  • Date of Birth: 10/14/93
  • Gender: Male
  • Nationality: Malaysia
  • Marital Status: Married

Timeline

Senior IT Engineer

CTI International (Malaysia) Sdn Bhd
09.2021 - Current

IT Executive

AIMFLEX SYSTEMS SDN BHD (formerly I-Stone Systems Sdn. Bhd.)
09.2019 - 09.2021

IT Intern

Vision Technology Consulting Sdn. Bhd.
04.2016 - 07.2016

Diploma - Information Technology

Management Development Institute of Singapore

Sijil Pelajaran Malaysia - Information Technology

SMK Taman Bukit Indah

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Rong Quan SimSenior IT Engineer