Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Romel Arroyo Amelanan

Team Leader
Kuala Lumpur

Summary

I manage performance and behavior and initiate, plan, and execute projects.

Overview

10
10
years of professional experience
10
10
Certifications

Work History

Team Leader

TDCX MY
Kuala Lumpur
06.2019 - Current


  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.

Team Leader

[24].ai
Makati City
02.2015 - 06.2019
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Held weekly team meetings to inform team members on company news and updates.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Customer Service Representative

[24]7.ai
Makati City
07.2013 - 02.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted available products and services to customers during service, account management, and order calls.

Education

Bachelor of Arts - English Literature

La Carlota City College
La Carlota City, Negros Occidental
04.2001 -

Certificate in Teaching Program - Education

Pasig Catholic College
Pasig City, Philippines
04.2001 -

Skills

    Staff education and training

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Certification

White Belt

Timeline

Team Leader

TDCX MY
06.2019 - Current

Team Leader

[24].ai
02.2015 - 06.2019

Customer Service Representative

[24]7.ai
07.2013 - 02.2015

Bachelor of Arts - English Literature

La Carlota City College
04.2001 -

Certificate in Teaching Program - Education

Pasig Catholic College
04.2001 -

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Romel Arroyo AmelananTeam Leader