Rokzana Raihanah Binti Awang
Human Resource/Administrator/ Personal Assistant
Kuantan, Pahang
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Operations Supervisor Cum HR Admin
Galassia Resources
Kuantan, Pahang, Malaysia
01.2020 - 12.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
- Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
HR Admin Senior Executive Cum Personal Assistant
PERINSURAN (BROKAR) SDN BHD
Petaling Jaya
10.2012 - 12.2019
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
- Coordinated training programs to equip employees with necessary skills, significantly improving performance and productivity.
- Addressed employee grievances with empathy and efficiency, fostering supportive workplace culture.
- Developed and enforced HR policies that aligned with organizational goals, maintaining compliance with labor laws.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
- Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
- Coordinated events, prepared agendas and managed schedule for CEO.
- Coordinated executive team meetings, ensuring all necessary materials were prepared in advance for effective discussions.
- Planned business and social itineraries by managing personal calendar.
- Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Booked travel by coordinating and reserving transportation and lodging.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Facilitated a well-organized office environment by maintaining filing systems and overseeing office supply inventory management.
- Managed special projects for the CEO, achieving desired outcomes within specified timeframes.
- Ensured timely execution of projects by coordinating with cross-functional teams on behalf of the CEO.
- Assisted in budget planning and expense tracking, contributing to cost-saving initiatives.
- Enhanced CEO''s productivity by managing schedules, appointments, and travel arrangements.
Education
Bachelor of Arts - English Language and Literature, Psychology
Universiti Sains Malaysia
Glugor, Penang, Malaysia 05.2007 - 08.2010
Sijil Tinggi Pelajaran Malaysia - undefined
Sek. Men. Keb. Badrul Alam Shah
Kemasek, Terengganu 06.2004 - 12.2005
Sijil Pelajaran Malaysia - undefined
Sek.Men.Keb.Dato’ Mahmud Mat
01.2002 - 11.2003
Skills
Operations management
Performance monitoring
Staff supervision
Customer relations
Management
Budget administration
Workflow optimization
Delegation
Human resources
Personal Information
- Available: Able to work as soon as possible
- Place of Birth: Terengganu
- Expected Salary: RM3800 (negotiable)
- Date of Birth: 08/12/86
- Marital Status: Married
Timeline
Operations Supervisor Cum HR Admin
Galassia Resources
01.2020 - 12.2024
HR Admin Senior Executive Cum Personal Assistant
PERINSURAN (BROKAR) SDN BHD
10.2012 - 12.2019
Bachelor of Arts - English Language and Literature, Psychology
Universiti Sains Malaysia
05.2007 - 08.2010
Sijil Tinggi Pelajaran Malaysia - undefined
Sek. Men. Keb. Badrul Alam Shah
06.2004 - 12.2005
Sijil Pelajaran Malaysia - undefined
Sek.Men.Keb.Dato’ Mahmud Mat
01.2002 - 11.2003