ROKIAH BINTI IBRAHIM
IT MANAGER
Summary
Competent and personable IT manager with 10 years of experience successfully managing and maintaining systems for the oil and gas industry in various locations, including headquarters, warehouse, and 4 branch offices. Introduced the innovative Buraqmart retail business and implemented a new Point of Sales system (POS) to drive sales and increase revenue. Seeking opportunities to leverage expertise in information systems, project management, and technical troubleshooting to contribute to organizational goals. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to take on new challenges with dedication and enthusiasm to advance organizational objectives.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
IT MANAGER
IPTB SBD BHD
09.2016 - Current
- Lead and manage IT operations, including network infrastructure, system administration, and cybersecurity measures
- Spearhead digital transformation initiatives to enhance operational efficiency and productivity
- Develop and implement IT strategies aligned with business objectives
- Oversee IT projects from conception to completion, ensuring on time delivery and within budget
- Install and implement new Point of Sale system in all 22 Buraqmart stores.
- Build and manage online store, social media platform and website for Buraqoil and Buraqmart
- Training staffs and support operation daily tasks.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Coordinated secure system access of users to various department systems and platforms.
- Oversaw development and implementation of improvements to support network operations.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
UiTM Postgraduates Teaching Assistant
UITM SHAH ALAM
03.2015 - 07.2016
- Assisted professors in delivering lectures and conducting tutorials
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Plan, manage and execute projects and events
- Provided guidance, support, constructive feedback to postgraduate students.
- Completed daily reports on attendance and disciplinary performance.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
Guru Ganti Kumpulan Guru Simpanan Kebangsaan KGSK
SMK ST JOSEPH (B)
01.2015 - 03.2015
- Fulfilled teaching duties as a substitute teacher, ensuring continuity in student's education in the absence of regular teacher
- Prepared lesson plans, delivered lectures, and assessed students.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about teaching, learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
INTERNSHIP
POLITEKNIK SULTAN ABDUL HALIM MUA'DZAM SHAH
08.2014 - 12.2014
- Developed and maintained POLIMAS official portal, including database management, and system updates
- Provided technical support, troubleshooting, and maintenance for computer system and peripherals
- Develop new reporting and helpdesk system
- Assisted staff in daily duties, alleviating workload while enhancing focus on priority tasks.
- Gained experience in a specific industry by applying relevant concepts directly.
- Identified challenges and collaborated with teams to create effective solutions.
- Acquired practical experience with diverse software applications, enhancing technical skills and proficiency.
- Researched multiple projects, facilitating informed decisions and achieving successful results.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Enhanced database management by collecting and organizing essential information efficiently.
Operator Manufacturer
VIKIJAYA ENTERPRISE
08.2011 - 12.2011
- Operated manufacturing equipment according to established SOP and safety guidelines
- Monitored production processes, performed quality checks and ensured product compliance with specifications
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Worked with colleagues to facilitate effective task management and project completion.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Played key role in process optimization project, resulting in more efficient production line layout.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Met production targets and tight deadlines by collaborating closely with team members.
- Collaborated with other departments to optimize production workflows.
Shop Assistant
ADS CETAK MARKETING
10.2010 - 03.2011
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Developed strong product knowledge to educate customers on features and benefits.
- Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Operated sewing and embroidery machine
- Focus on doing heat press work on t-shirt and mug
PROMOTER
ZONRIA
09.2010 - 12.2010
- Maintained accurate records of promotions, inventory levels, and event outcomes for future analysis and improvement efforts.
- Collaborated with the team to meet product sales targets effectively.
- Welcomed customers with warmth and addressed their inquiries in a pleasant manner.
- Maintained clean, organized and professional work environment.
- Communicated product value, quality, and style to educate and entice potential customers.
- Fostered and nurtured strong connections with clients to enhance service satisfaction.
PROMOTER
Yawata
12.2009 - 03.2010
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
- Motivated team members to meet and exceed sales targets.
- Maintained knowledge of current promotions and product features.
- Informed customers about product features and resolved inquiries on usage.
- Increased sales by effectively communicating product benefits.
- Elevated customer satisfaction by consistently delivering exceptional service and support.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Master of Science - Sciences Information Management
Universiti Teknologi Mara Puncak Perdana
Selangor 05.2015 - 07.2016
Bachelor of Science - Sciences Information Management, Information System Management
Universiti Teknologi Mara Kelantan
Machang, Kelantan, Malaysia 05.2011 - 01.2015
Associate of Science - Biological Sciences
KOLEJ MATRIKULASI PULAU PINANG
Kepala Batas, Penang, Malaysia 05.2011 - 01.2015
Skills
Project management, Information systems, IT Infrastructure management, Technical troubleshooting, Team leadership, Excellent communication, Database management, System administration, Cybersecurity, Digital transformation, Risk mitigation planning, IT procurement, Documentation and reporting, Software development, Application support, Digital solutions, Problem-solving, Technology integration, Decision-making, Multitasking, Analytical thinking, Continuous improvement, Adaptability and flexibility, Interpersonal skills, Professional demeanor, Strategic planning, and Technical support
Accomplishments
- Best Student Awards Master's of Science Information Management 2016
- Dean's Award since 2011-2015
- Best Leadership Awards 2014
- Vice President Faculty Information of Management Postgraduate Society (FIMPS)
- President of Society of Information System Management Association (SISMA) at UiTM Kelantan
- Project leader in FIM Innovation Carnival, Postgraduates Dinner, Seminar and talks
Personal Information
- Age: 32
- Date of Birth: 07/24/92
- Nationality: Malaysian
- Marital Status: Married
License
B2. D
References
Dr Haji Rali bin Mohd Nor
Chief Executive Officer (CEO)
IPTB SDN BHD
+6019-310 5203
rali@buraqoil.com.my
Mrs Zezyliza binti Osman
Corporate Service & HR Manager
IPTB SDN BHD
+6011-16846166
zezyliza@buraqoil.com.my
Timeline
IT MANAGER
IPTB SBD BHD
09.2016 - Current
Master of Science - Sciences Information Management
Universiti Teknologi Mara Puncak Perdana
05.2015 - 07.2016
UiTM Postgraduates Teaching Assistant
UITM SHAH ALAM
03.2015 - 07.2016
Guru Ganti Kumpulan Guru Simpanan Kebangsaan KGSK
SMK ST JOSEPH (B)
01.2015 - 03.2015
INTERNSHIP
POLITEKNIK SULTAN ABDUL HALIM MUA'DZAM SHAH
08.2014 - 12.2014
Operator Manufacturer
VIKIJAYA ENTERPRISE
08.2011 - 12.2011
Bachelor of Science - Sciences Information Management, Information System Management
Universiti Teknologi Mara Kelantan
05.2011 - 01.2015
Associate of Science - Biological Sciences
KOLEJ MATRIKULASI PULAU PINANG
05.2011 - 01.2015
Shop Assistant
ADS CETAK MARKETING
10.2010 - 03.2011
PROMOTER
ZONRIA
09.2010 - 12.2010
PROMOTER
Yawata
12.2009 - 03.2010
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