ROJILIAN YANTI MAIZILIN
Customer Service Officer
Kota Belud,Sabah
Summary
An independent and self-motivated experienced hostess looking for a position in the food and beverage department where I can utilize the extensive knowledge and skilll I have gained throughout my journey.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Gold Valley Club
03.2022 - Current
- Provides superior customer service to all guests.
- Assist with the implementation of promotions and advertising to increase business.
- Enroll new customers in the Player's Club.
- Understanding all policy and standards of the company.
- Operates cash register to conduct sales transactions, handles cash and makes changes as required.
- Communicate effectively with any customer and casino players.
- Answer inbound and outbound calls, as well as face-to-face interaction with customers to assist in booking, offerings and promotion.
- Providing excellent wait service to ensure satisfaction.
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons / hotel guests.
- Up-sell additional products when appropriate.
- Prepare tables by setting up linens, silverware and glasses.
- Ensure new Government & Marriott Law SOPs were enforced and adhered in the restaurant.
- Ensuring that guest's dietaries are well informed to the Chefs and Food Service team.
- Liaise with purchasing team and vendors ensuring that all ordered item received in good and fresh condition.
- Followed procedures for safe food preparation, assembly and presentation.
- Maintained high standards of customer service during high-volume, fast paced operation.
- Assisted management with inventory control and stock ordering.
Hostess/Service Associate
The Westin Desaru Coast
07.2018 - 02.2022
Hostess/Service Associate (Taskforce)
W Kuala Lumpur
11.2018 - 01.2019
- Accept and organize reservations, and prioritize reservations to accommodate customers needs.
- Cater to guests that required extra attention.
- Assisted on opening and closing duties.
- Greeted and acknowledge guests by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
- Addressed guest requests or complaints and escalated major complaints to manager.
- Communicated with kitchen chefs, management, service staff and customers to ensure dining details were handled properly and guest concerns promptly addressed.
Hostess/Service Associate (Taskforce)
Aloft Kuala Lumpur
09.2018 - 10.2018
- Interfaced with guests and customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and answered questions about menu items and recipe ingredients.
- Followed up with guest throughout service to ensure food was prepared to their satisfaction and address additional requests or needs.
- Prepared tables for meals by setting up linens, silverware, and glassware.
- Scheduled dining reservations, arranged parties, special events, or special services for guests.
- Prepare seating assignments prior based on reservations lists.
- Present menus, create personal dining experience, answer questions and offer information on menu items, beverages and specials.
Skills
Time Management
Work focused
Work well under pressure
Personal Information
- Age: 23
- Date of Birth: 03/02/99
- Nationality: Malaysian
Race
Dusun
Timeline
Customer Service Officer
Gold Valley Club
03.2022 - Current
Hostess/Service Associate (Taskforce)
W Kuala Lumpur
11.2018 - 01.2019
Hostess/Service Associate (Taskforce)
Aloft Kuala Lumpur
09.2018 - 10.2018
Hostess/Service Associate
The Westin Desaru Coast
07.2018 - 02.2022