Summary
Overview
Work History
Skills
Personal Information
Race
Timeline
Generic
ROJILIAN YANTI MAIZILIN

ROJILIAN YANTI MAIZILIN

Customer Service Officer
Kota Belud,Sabah

Summary

An independent and self-motivated experienced hostess looking for a position in the food and beverage department where I can utilize the extensive knowledge and skilll I have gained throughout my journey.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

Gold Valley Club
03.2022 - Current
  • Provides superior customer service to all guests.
  • Assist with the implementation of promotions and advertising to increase business.
  • Enroll new customers in the Player's Club.
  • Understanding all policy and standards of the company.
  • Operates cash register to conduct sales transactions, handles cash and makes changes as required.
  • Communicate effectively with any customer and casino players.
  • Answer inbound and outbound calls, as well as face-to-face interaction with customers to assist in booking, offerings and promotion.
  • Providing excellent wait service to ensure satisfaction.
  • Making menu recommendations, answering questions and sharing additional information with restaurant patrons / hotel guests.
  • Up-sell additional products when appropriate.
  • Prepare tables by setting up linens, silverware and glasses.
  • Ensure new Government & Marriott Law SOPs were enforced and adhered in the restaurant.
  • Ensuring that guest's dietaries are well informed to the Chefs and Food Service team.
  • Liaise with purchasing team and vendors ensuring that all ordered item received in good and fresh condition.
  • Followed procedures for safe food preparation, assembly and presentation.
  • Maintained high standards of customer service during high-volume, fast paced operation.
  • Assisted management with inventory control and stock ordering.

Hostess/Service Associate

The Westin Desaru Coast
07.2018 - 02.2022

Hostess/Service Associate (Taskforce)

W Kuala Lumpur
11.2018 - 01.2019
  • Accept and organize reservations, and prioritize reservations to accommodate customers needs.
  • Cater to guests that required extra attention.
  • Assisted on opening and closing duties.
  • Greeted and acknowledge guests by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
  • Addressed guest requests or complaints and escalated major complaints to manager.
  • Communicated with kitchen chefs, management, service staff and customers to ensure dining details were handled properly and guest concerns promptly addressed.

Hostess/Service Associate (Taskforce)

Aloft Kuala Lumpur
09.2018 - 10.2018
  • Interfaced with guests and customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and answered questions about menu items and recipe ingredients.
  • Followed up with guest throughout service to ensure food was prepared to their satisfaction and address additional requests or needs.
  • Prepared tables for meals by setting up linens, silverware, and glassware.
  • Scheduled dining reservations, arranged parties, special events, or special services for guests.
  • Prepare seating assignments prior based on reservations lists.
  • Present menus, create personal dining experience, answer questions and offer information on menu items, beverages and specials.

Skills

Time Management

Personal Information

  • Age: 23
  • Date of Birth: 03/02/99
  • Nationality: Malaysian

Race

Dusun

Timeline

Customer Service Officer

Gold Valley Club
03.2022 - Current

Hostess/Service Associate (Taskforce)

W Kuala Lumpur
11.2018 - 01.2019

Hostess/Service Associate (Taskforce)

Aloft Kuala Lumpur
09.2018 - 10.2018

Hostess/Service Associate

The Westin Desaru Coast
07.2018 - 02.2022

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