ROHHIT SUWAMINATHAN
PETALING JAYA
Summary
Highly motivated and customer-focused, with experience as a Primary Banker in retail banking at HSBC Malaysia. Proven track record in managing customer portfolios, delivering personalized financial solutions, and achieving sales targets across a range of banking products, including savings, loans, credit cards, and insurance. Strong interpersonal skills, with the ability to build long-term client relationships through trust, empathy, and proactive service. Adept in cross-selling, financial needs analysis, and ensuring strict compliance with KYC, AML, and regulatory guidelines. Fluent in English, Bahasa Malaysia, and Tamil, enabling effective communication with a diverse customer base. Committed to delivering exceptional service while supporting digital banking initiatives, and operational excellence.
Overview
7
7
years of professional experience
Work History
PRIMARY BANKER
HSBC MALAYSIA
DAMANSARA UTAMA
10.2024 - Current
- Acted as the first point of contact for walk-in and existing customers for banking services and financial solutions.
- Facilitated account opening for individual customers, including savings, current, and junior accounts, while ensuring full KYC (Know Your Customer) compliance.
- Performed cross-selling of HSBC financial products such as credit cards, personal loans, insurance, etc.
- Ensured all account-opening procedures and sales were done in accordance with internal policies, BNM (Bank Negara Malaysia), and AMLA requirements.
- Handle customer inquiries and resolve service-related issues in a timely and professional manner.
- Participate in marketing campaigns, roadshows, and community outreach initiatives to attract new customers.
- Identify at-risk customers, and take proactive measures to retain them through exceptional service, or by offering suitable products to meet their changing financial situations.
- Maintain accuracy in documentation and data entry to avoid audit findings, or compliance breaches.
OPERATION MANAGER
LIVFASHIONS SDN.BHD
PETALING JAYA
09.2022 - 08.2024
- Managed and optimized inventory levels, reducing stock discrepancies and ensuring the availability of a diverse range of sarees and accessories.
- Delivered exceptional service to enhance the shopping experience, addressing customer inquiries and concerns to drive satisfaction and repeat business.
- Supervised, trained, and motivated staff, fostering a positive work environment and improving overall team performance.
- Developed and implemented sales strategies and promotions to increase revenue, while monitoring outcomes to promote continual improvement.
- Coordinated with vendors and suppliers to negotiate favorable terms and ensure timely delivery of products.
- Developed and executed marketing strategies and in-store promotions to drive traffic and increase sales, including organizing special events, sales, and social media via Tik Tok and Instagram.
- Responsible for the day-to-day operation of the POS system, guaranteeing correct transaction processing and smooth checkout procedures.
REAL ESTATE NEGOTIATOR
UNITY REALITY SDN.BHD
BUKIT JALIL
01.2018 - 07.2020
- Developed and implemented strategic negotiation plans to achieve optimal terms for clients.
- Represented clients in property transactions, ensuring their interests were prioritized during negotiations.
- Advised clients on market trends, property values, and negotiation strategies.
- Managed documentation and paperwork related to property transactions.
- Implemented creative problem-solving techniques to address and overcome negotiation challenges.
- Cultivated and maintained strong client relationships through effective communication and exceptional service.
- Presented property features and benefits effectively to persuade and influence potential buyers.
- Developed and executed marketing strategies to attract potential buyers and generate interest in properties.
Education
SPM -
SMK ST PAUL'S INSTITUTION
Seremban, Negeri Sembilan, Malaysia12.2024
Skills
- Operations management
- Customer service
- Problem solving
- Time management
- Creativity
- Leadership
- Motivation
- Marketing strategies
- Empathy and active listening
Personal Information
- Date of Birth: 06/08/2000
- Gender: Male
- Nationality: MALAYSIAN
- Marital Status: SINGLE
Languages
English
Proficient (C2)
C2
Malay
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
PRIMARY BANKER
HSBC MALAYSIA
10.2024 - Current
OPERATION MANAGER
LIVFASHIONS SDN.BHD
09.2022 - 08.2024
REAL ESTATE NEGOTIATOR
UNITY REALITY SDN.BHD
01.2018 - 07.2020
SPM -
SMK ST PAUL'S INSTITUTION
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