Rohaizat Hussain
Freelance
111 Jalan Maju 5, Taman Kemajuan, Kangar,Perlis, Malaysia
Summary
Collaborative Cafeteria Manager with 6 years of experience supervising all aspects of food service operations, including equipment preparation, employee supervision, and inventory management. Hardworking and responsible individual certified in accounts and business relations. Expertise in maintaining administrative records and training personnel in operational procedures.
Overview
24
24
years of professional experience
Work History
Cafeteria Manager
Arze Strawberry Cafe
11.2006 - 06.2012
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Managed bar and wait staff and directed hiring program.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Resolved customer complaints involving food or beverage quality and service.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.
Fish Wholesale Sales Manager
Top Ideal Enterprise Sdn. Bhd.
07.1995 - 11.2006
- Increased wholesale sales revenue by implementing effective strategies and establishing strong customer relationships.
- Participated in trade shows and conferences to promote company products while networking with prospective clients.
- Reviewed current processes for operational efficiency, making recommendations for improvements where needed.
- Evaluated sales performance metrics regularly, identifying areas of improvement and implementing necessary changes.
- Managed key accounts effectively, maintaining regular contact with top clients to ensure their ongoing satisfaction with products/services offered.
- Negotiated profitable deals with suppliers, ensuring the best possible pricing and product quality for clients.
- Conducted regular competitor analysis to stay informed of industry developments and adjust strategies accordingly.
- Coordinated closely with logistics teams to guarantee timely delivery of orders while minimizing shipping costs.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
Insurance Agent
American International Group Inc
06.1992 - 07.1995
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Accounts Assistant
Maybank Auto Finance
09.1988 - 04.1993
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Communicated regularly with customers regarding account questions and issues.
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Assisted in the preparation of accurate financial reports for senior management decision making.
- Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.
- Improved cash flow management by monitoring accounts receivable and following up on overdue invoices.
- Facilitated smooth audits by maintaining accurate records and providing prompt responses to auditor requests.
- Streamlined invoice processing for improved efficiency and timely payments to vendors.
- Streamlined expense report reviews, identifying potential cost-saving opportunities for the organization.
- Organized data into multiple spreadsheets to streamline data.
- Increased transparency in financial transactions by consistently updating account reconciliations and sharing findings with relevant stakeholders.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Coordinated with external auditors to resolve discrepancies.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Inspected account books and recorded transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
Education
No Degree - Diploma in Business Studies (Part Time)
MARA University of Technology
Arau, Perlis, Malaysia 04.2001 -
Skills
Waste Reduction
Inventory Management
Customer Service
Problem-Solving
Time Management
Problem-solving abilities
Multitasking Abilities
Excellent Communication
Team Leadership
Decision-Making
Reliable and Responsible
Self Motivation
Collaboration and Teamwork
Effective Communication
Organizational Skills
Cost controls
Languages
Malay
Native language
English
Upper intermediate
B2
Interests
Helping people
Hobbies - Reading, Music and watch sports.
I like reading books about life, money and novels (science fictions & spy stories). For music, I like many genres. Blues, Jazz, R&B, Rock, Sentimental, Instrumental and recently I do listen to some of Hip-hop songs. On free time, I like watching television especially sports channel. My favorite sport, of course Soccer (English Premier League)
Timeline
Cafeteria Manager
Arze Strawberry Cafe
11.2006 - 06.2012
No Degree - Diploma in Business Studies (Part Time)
MARA University of Technology
04.2001 -
Fish Wholesale Sales Manager
Top Ideal Enterprise Sdn. Bhd.
07.1995 - 11.2006
Insurance Agent
American International Group Inc
06.1992 - 07.1995
Accounts Assistant
Maybank Auto Finance
09.1988 - 04.1993